ServiceNow Community

PeoplePowered AI for Learning: Collaborative Cohorts - Force Multipliers and Accelerants

Right now, it seems like everyone is either: 彩treating AI like Gandalf’s staff, ready to take on a Balrogside-eyeing AI like Clippy from 1999. . . But when it comes to studying (or certifying, or developing skills), the real power move might instead...

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redirect from service portal item

How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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How to Globally Set Default User Preference to Enable System Notifications?

I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...

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How to access the Now Create Portal

Good afternoon - I am having a difficult time finding the 'Welcome to Now Create' portal. The ServiceNow documentation is giving me this link (learning.service-now.com/nowcreate), but it takes me to 'best practices' and is not what I am looking for. ...

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Business and Technical Management services

Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes? We are implementing CMDB and EA modules. We already have ITSM and SAM in place. I am trying to figure out the best way to develop insight...

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Resolved! UI Builder: "Primary button clicked" handler doesn't update record

Hey guys! I have a problem with updating the state of a record from a specific table in our instance. It should be dynamic, since there are various cards (in a "Carousel"), so there are various cards which have their own buttons. Here comes a screen...

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UI Builder: Custom modal not updating record fields using client script/data resource

Hi! In servicenow UI Builder I have a problem with updating two fields on a custom table (x_vgll_rail_ticket). My business need is that I have to choose state (either state 6 - resolved or state 8 - closed incomplete) and it is mandatory to leave a c...

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Issue Type ID not populating

Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...

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What is the recommended procedure for copying data from prod to pre-prod on-prem instance?

We have entirely on-prem instances of ServiceNow. Therefore cloning does not work.Before we deploy to the Prod instance, we wish to test on a Pre-prod instance, using the data of the Prod instance.What is the correct process for copying Prod --> Pre-...

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Resolved! My requests search is not working - ESC Portal

Hi everyone, hope you are doing well! The search functionality on the My requests tab on Employee Center Core is not working. The widget should be: My RequestsWhenever I try to seach for a number or a key word it always returns "Search didn't match a...

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Case and Knowledge Management
Employee Service Center
Human Resources Service Delivery

Resolved! Not able to trigger notification for KM retire approval

Hi Team, When I click on Publish UI Action then state goes to Reveiw and it sends a notification to approver to approve it. there is a out of box notification (KM: Approve article for publishing) for this but i don see any notification sent when i cl...

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Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user". The approvers need to have Read only access to the DRIR case,...

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Can we migrate the Classic assessment assessment responses to Smart assessment responses?

We can leverage the migration tool from the Smart assessment engine to migrate the Classic questionnaire templates and metric categories to Smart questionnaire templates and sections.I want to know if there is a way for us to migrate the Classic asse...

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Cloning a Self-Hosted ServiceNow Instance with MariaDB

Please note that the below is a high level plan on how to plan for the on-premise/self-hosted cloning of production to the lower environment. Please work with your ServiceNow support team for the detailed steps.I have been working with a customer and...

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