ServiceNow Community

Conversational Variable

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

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How the "Impacted Services/CIs" populating automatically

Hi All, I just want to know how the "Impacted Services/CIs" populating automatically .? from where the records are populating.?

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Adding work notes to Post Incident report

Hello!Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible. I don't need a feature to add new work notes in PIR part, just that...

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How can we restrict agents to workspace UI only

Hi All,We have created custom app and workspace. We want to route agent to the custom workspace after they login and even if they try to change the URL path, it should again redirect to same workspace. is this possible ??

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Notification 1 month Prior to due date.

Hi Everyone,I have one requirement, we do have Services table and in that we do have Audit due, the user has to receive a notification one month before the due date, how can i do this, tried notification and gave the when to run condition as due date...

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Change response of Virtual agent

Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...

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now assist
Virtual Agent

MS Teams chat should remain open for 5 days after incident closure

Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...

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Looking for 'Now Assist behind the scenes' details

I want to know the technical details of Now Assist.Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes? How the data processing happens? (data flow details) Any architecture diagram for this? If you have the d...

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Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

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Set a noindex & nofollow rule on only our non-production instances

We are currently seeing public knowledge articles from our non-production instances being found by Google Search.As these public knowledge articles have been written as test articles we do not want them displayed in any internet search engine.The sug...

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Resolved! Were can I find the "PI 2.0 plugin" + Consequence of not converting to "Life Cycle Stage/status"

Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...

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Mukesh Karkey : How can i enroll for Meetup ?

Hello Friends, I just want to know about the Hyderabad meetup, is it real than how can i enroll for it . Please suggest me the link or path .

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Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

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metric intellegence implementation

Hi Team, I am looking for the documentation to implement Metric Intelligence.The Initial setup is completed, which is MID Server and Plugins. Now I wants to know how the Alerts we will receive in the ServiceNow, what all the configurations need to pe...

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Resolved! Employee Center - moving Connected Content between instances

Hi Employee Center superstars,I'm getting ready for the migration project from Service Portal to Employee Center and just wanted to double check on one of the doubts I have that may impact the approach.It's related to Connected content. Is this somet...

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