ServiceNow Community

UI Builder: Control Audience based on GROUPS (instead of default roles)

I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...

Question

Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

New rebuilt Doc site not working - loading application

When I am signed in with my SN account, the new rebuilt Doc site is not working - it keeps 'loading application'. It all works fine when accessing ServiceNow • Docs | ServiceNow as not logged user or in incognito. If Docs now is an app, should it be...

Question

Summarize button is not visible on Incident and Change Request forms

Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button the...

Question

Introduction to Declarative Actions

Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

Article

Imperva Integration

Has anyone successfully built a custom integration between Imperva and ServiceNow before? There is currently no plugin available for integrating these 2 tools so our developer is trying to get this working using a totally custom integration, using Ph...

Question
Application Vulnerability Response
Integrations
Security Operations
Vulnerability Response

Save Catalog item as Draft

Hi there,I’m looking for some suggestions on a catalog item we are building for HR and we are using 'Save as Draft' before it is submitted. We’d like another user from the team to review the information in the form and make any necessary corrections....

Question

Unattended robot fails on login to windows server machine

Hi All, I'm trying to execute an unattended robot in a windows server machine, I followed all instructions from: https://www.servicenow.com/community/workflow-data-fabric-blog/guide-to-setup-high-density-robots/ba-p/3171352 Also I applied this polici...

Question
Workflow Automation

Installation on PDI

Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...

Question

Email in communication task should also be copied to Teams message

In communication tasks, Email template is auto populated. But Teams message is not. Our requirement is to copy the same email to Teams message. OOTB, Email templates are configurable but there is no such configurations found for Teams message. How ca...

Question

Embedded Knowledge Article in Catalog Item

Pain Point Customer submitted a catalog item without realizing that a knowledge article was available to help them solve their issue.Wastes end-user & agent time Solution Show contextual knowledge article in catalog itemUnfortunately: No OOTB wa...

Article
Developer

Follow on task error message in Field Service Mobile

I am recieveing an error message when creating a follow on task from the Close Complete screen in Field Service Mobile. The error message reads "The follow on task doesn't meet the conditions to run qualification flow". Qualification has been disa...

Question

Employee Directory for Alumni Users?

---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was socialized ONLY if the organization accepted the risk--...

blog
Architect

How to trigger approvals based on multi row variable set values

Hi Team, How to trigger approvals based on Multi Row variable values ?I have a requirement where user can select multi System IDs and based on that it show trigger approval in the flow designer and once approved appropiate catalog task should open. T...

Question

Software revocation for Saas products

Hi All, Does anyone have any idea on software revocation for Saas products? like jira,adobe etc Reclamation rules and removal candidates were created automatically . there are 2 ways to revoke one is CSD and manual Is there any automation(integration...

Question