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What`s New Popular Posts More The latest in Community Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist The End of NowLLM : Closing an In-House Era ServiceNow is ending the default use of its in-house large language model, Now LLM,... Read More pratikjagtap Specialist ServiceNow–Salesforce Bi-directional Integration Hi Team,Please find the attached ServiceNow–Salesforce... Read More George_1 Specialist Hide fields in Incident Form Section Workspace I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist AI Search in Service Portal - "Open Link in New Tab" Opens about:blank#blocked for Catalog Items I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist Incident Resolution Workspace When I click the "Resolve" UI Action, it opens the resolution dialog in both Native... Read More George_1 Specialist Application Navigator List visiblilty Is it possible to use User Criteria on sys_app_module, or are roles the only suppor... Read More George_1 Specialist Create menu in application menu Can we create a menu in Workspace with this create menu option or it is for native ... Read More George_1 Specialist workspace application menu visibility Is it possible to restrict the visibility of a sys_ux_list to a specific user group... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Autonomous IT Academy - CSDM Hosted by Abigail Lavadia 22 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Empower Distributed Teams with Service Reliability Management Hosted by ServiceNow 22 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Ask the Experts Hosted by ServiceNow 22 Jul, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: From Chaos to Control: Building Your Federal Portfolio Strategy with SPM Hosted by Mayleen Fitzcha 22 Jul, 2026 10:00 AM PDT Event Details Online EAM Workshop: July 23 Hosted by WhitleyT 23 Jul, 2026 06:00 AM PDT Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by ServiceNow 23 Jul, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Notification Triggering Twice with the Same Timestamp

We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?

  • Question

Forcing NowAssist KB article creation to use a template

Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...

  • Question

Log Export service

Hi Team,Good day!I am seeking assistance with configuring the Log Export Service. Currently, when I select the service, I am not receiving any details or results.Could you please help me understand if there are any prerequisites, configurations, or p...

  • Question

Add one or more approvers to the request or a request item on SOW

The functionality to add an approver works great....but I can't figure out how to actually trigger the approval.  It just sits there in the "Not Yet Request" state.  Any guidance on how to get the approval to actually trigger? Thanks!

  • Question

Schedule export of report in PDF format is truncated

Hi, We have issue with PDF truncation when report is sent through schedule exports to email.See screenshots old and new pdf. I have gone through Export of Reports in Dashboard to PDF is Truncated - Support and Troubleshooting but this does not help a...

  • Question

Now Assist Data Kit FAQ

For the latest features, please review our what's new guide for version 3.0.16!   What is Now Assist Data Kit? Now Assist Data Kit is a new tool that is available as of the Xanadu Patch 3. It allows you to perform the following actions: Create, cura...

  • Article

Resolved! Separate conflict detection

Hello, Can we build in ServiceNow a separate conflict detection engine? For example:Let's say I have four change requests - CR1, CR2, CR3, CR4.CR1 and CR2 are created from custom model 1, CR3 and CR4 are created from custom model 2.All changes are re...

  • Question

how to create a submit button in playbook

so i wanted to know   , how to create a declartive action what exactly to keep or add logic , so when i click on submit button it should save the data of all the fields on that activity and also have to take me to next activity automatically when cli...

  • Question

Email client configuration

Hello All  I have been asked to modify the OOB email compose template, so that it should automatically pick the email of the Assigned to in the HRC ticket and populate to From field (which originally contains the instance email address) I activated t...

  • Question

Onclick client validation on Service Operation Wrokspace UI Action

Hi Everyone,I am working on the Problem Fix action in Service Operations Workspace (SOW) and have run into a limitation.In Native UI, the Fix UI Action contains an OnClick client-side validation that runs before the action is executed. The validation...

  • Question

Tagging not working properly in workspace

Hi All, I had a requirement where I have to show the 'email ID' instead of names when we try to tag someone in the comments/worknotes. Added this code in the calculated script in sys_user.name:if (gs.getSession().isInteractive()) {    if (gs.action.g...

  • Question
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