ServiceNow Community

Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

Question

Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

ServiceNow → Microsoft Teams: Clickable link/button in 1:1 chat without bot or delegated auth

Hi Community,I’m working on a ServiceNow Flow Designer automation that sends 1:1 Microsoft Teams chat messages to managers as part of an asset recovery workflow (hardware return reminders).Current setupServiceNow Microsoft Teams Graph SpokeClient cre...

Question

Problem with Task 6 in CMDB Health Micro-Certification Simulator (Yokohama)

After applying the filter conditions for the Certification Filter, I can only see 69 records instead of 123.I have not deleted anything.Does anyone have any ideas on how to fix this?As a result, only 69 CIs are returned. Would it be a good idea to te...

Question

Run as System property in Flow designer

Hi everyone,We have recently started using Flow Designer in ServiceNow and had a question regarding “Run As: System User” in flows.What are the main cons or risks of using System User? From what we understand, it bypasses ACLs and user permissions, b...

Question

Best Way to Move Content into a ServiceNow Knowledge Base

I'm looking for the most effective way to migrate Confluence Wiki pages into ServiceNow Knowledge Bases. Has anyone found an effective way to import content from Wiki most directly into SN, while honoring the KB workflow (e.g., an easy import, a trig...

Question

Setting Up Docusign eSignature for Contract Management Pro

Overview Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro records, and your contract templates. All four need to be correct for signatu...

Article

Azure Group Provisioning not removing users from ServiceNow Groups

Hello all, I have come across an issue with ServiceNow and Azure Provisioning. I have user and group provisioning with SSO working but when a user gets removed from a group on Azures side, they are not removed from ServiceNow groups. Adding users to...

Question

Is it possible to develop a Fluent app locally in VS Code without source control?

Hi Community I've been developing a Fluent-based scoped app on our company instance and honestly — developing in Fluent is a lot of fun. The language itself is clean and modern, and I can see why ServiceNow is pushing this as the future of pro-code ...

Question

SG-SCCM Service Graph Connector

How do I configure the SG-SCCM Service Graph Connector? Version: 3.6 Sample Windows Server to Monitor: crusvrwin10 Software Asset Management Enabled(Yes\No): Yes SCCM Asset Intelligence Enabled(Yes\No): No Mid Server used to connect to SCCM SQL Ser...

Article

Is it possible to run a ServiceNow ITSM instance on containerized MariaDB?

The subject says it all.

Question

Credential password update using schedule job

Hi All,I have a requirement where a credential in All → Credentials should have its password updated automatically every month in a specific format (for example: Doraemon@MMYY like Doreamon@0526, Doreamon@0626 ....).I created a scheduled job script i...

Question

Need report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report:List of Users who have worked on incidents in last 60 days (if a user has touched the record, then consider that user has worked) Ex - added comment, modified any field etc. PS - I know that creating report on sys_audit is no...

Question

unable to edit subflow

In Zurich upgrade : For Flows and subflows there is a new button called "Edit subflow". while clicking on this button, it is displaying a pop up message with header as Unable to edit subflow and under that there is a message : Subflow has been modifi...

Question

Is it Possible to Add Catalog Item Variables into Service Operations Workspace?

Good Afternoon Everyone, I have a question that I am unable to obtain an answer to. I currently have a user at my organization who would like to add a specific catalog item variable to lists in Service Operations Workspace? Is this functionality that...

Question