ServiceNow Community

Calculating End of Useful Life on the alm_hardware table

I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...

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Resolved! Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

Question

CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

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How are you maintaining Knowledge and Connected Content?

Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...

Question

Live on ServiceNow: HR Service Delivery Academy — ServiceNow Zurich Release Highlights for HRSD

If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR Multi-Instance Integration, Growth and Hiring exp...

Event
Academy
HR Service Delivery
Human Resources Service Delivery
Live on ServiceNow
Virtual

New Certificate automated via Microsoft CA

Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA. I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...

Question
Orchestration (ITOM)

Multiple Prompts - Can one talk to the other?

Dear experts, If I use multiple prompts in a Now Assist skill, can one prompt talk to the other? Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...

Question

Wayfinding issue with directions on campus between buildings

We are having a problem with our location directory as far as the directions it provides. When people get directions between buildings and it has to use the directions on the campus the direction path seems to appear/disappear depending on the zoom ...

Question

List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...

Question

Guide lines for IRE configuration for multiple data source environment

Hello, I have been working with ServiceNow CMDB for a couple of years now, however, in my current role. This is the first time that our environment is set up with multiple discovery sources (SG-Intune, SG-SolarWinds, SG-SCCM, as well as Discovery). I...

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Data Acquisition
Data Foundations
Data Health Tools

429 API rejections

Hello,Does anyone out there know where inbound rejected API transactions (429 rejections) get logged?We are getting close to overloading our API and i would like a hard number on these rejections.You can see rejections on the stats.do page under API_...

Question

Intune Service Graph Connector - CI Naming

The Intune Service Graph Connector for ServiceNow automates the import of mobile device data from Microsoft Intune into the ServiceNow CMDB, streamlining asset tracking and lifecycle management. By default, the connector sets the Name field on the mo...

blog

Date Time Format : Service Portal

This week as part of my project work, I was trying to display a date in format MMM dd, yyyy. The default Service Portal format is yyyy-MM-dd HH:mm:ss.It took me an entire day to figure out to how to do it in Service Portal. I knew I can use filters...

blog
Technical & Support

How to transfer my certificates from one account to another. Can you someone suggest me the latest

Hi,I want to transfer my certificates to another email. How could I do that, can someone suggest me the latest way to transfer? I have only 5 days to do that. Thanks in advance.

Question

UIB - Standard Record Page - Record controller form.fields object

For configurable workspaces that use the "standard" record page --- e.g. "CSM default record page" for CSM/FSM Configurable Workspace; "SRP Record" for Service Operations Workspace --- the controller has the form.fields object which you access via ap...

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