Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

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Virtual Agent chat not routing to Live Agent even though agents were Available

Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...

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Securing a custom service portal

How do you approach securing a custom Service Portal that exposes data from multiple tables with different access rules? What's your strategy for preventing data leakage?

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ServiceNow

Hi communityHow to excel as scrum master in ServiceNow? Any certifications needed? Please advice.

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What all should i update? Notifications

Hi,Please make sure all notifications related to ServiceNow are sent to snowcore distribution list email and to group Admins. This should include expiration of certificates, tokens, ... I created snowcore group and added both snowcore and Admins grou...

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Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

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EA Workspace, Application Rationalization list view modification

Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace.  We can select/deselect some items but not all ootb items are available to ...

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How Project Task percent complete is calculated

Hi All,I would like to know how the project task and project percent complete fields are updated in ServiceNow. For Project tasks, I see the field is updated as 100 when task is closed complete. Is it not calculated based on start and end date, work ...

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ServiceNow Resume not displaying badges and microcertfication

Hi all,*Not sure if this is the right forum* Is anyone else having issues with ServiceNow Resume not displaying badges and microcertfications? *If helpful, also having issues with ServiceNow University profile not displaying as well as not saving ski...

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Hello all just exploring all the features of ServiceNow

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

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How to add more extension to download in the Dashboard.

Hi all,How can i add more file extensions like excel or word, as of now in our Dashboard we have only PPT and PDF option to save the detail of any thing.refer the attached screenshot. 

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issue in sections

Hello All, I'm service now new learner. Thanks for advance.I have created sections. Currently, they are appearing side by side, but I want the Basic section to appear as a single section, and the remaining sections to be displayed side by side. Pleas...

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In Rest Message unable to problem creation

Hi Team, I'm unable to move target instance due to 403, 401 & 400 Invalid username/password combo error after multiple attempts, please advise what action need to be taken  

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