Unable to execute the Now Assist OOB Skill even though I have all the roles

[Vasu ch]

Hello,

I'm trying to execute a Now Assist OOB Skill "Case summarization (Supporting skill: Record Summarization)". Its for HR cases. I have all the roles required to work on the Now Assist skills.

When I open the skill in Skill kit, and run the test, I'm getting the error message "Failed to run prompt" and in the response I can see the message "Cannot process the one-extend call as the user doesn't have permission to execute this skill". You can check the screenshots for the same.

In the logs, I can see the error message like "Access denied during skillConfigId validation: Skill configuration not found: skillConfigId [810c8f4488857110f8777b97b14a6a98] does not exist for capabilityId [ce064fd10127a510f877ab5e150e4896]"

When I execute the other OOB skills which shows inactive, I'm encountering same issue. However, its working fine for the OOB skills showing "Active". Is it expected behavior? Should we mandatorily make the OOB skills active to even test them?

 

 

[TharaS657398130 · Accepted solution]

Hey,

Yes, this is expected: in Now Assist Skill Kit, even the “Test” button only works for active skills, because inactive OOB skills don’t have a valid runtime configuration (their skillConfigId isn’t registered), which is why you see errors like “skill configuration not found” or permission issues; once you activate the skill (or better, clone it and activate your copy), the system can validate and execute it properly, so you’ll be able to test it without errors.

[Vasu ch]

Hey, your are right. It's working after activating the skill. Thanks.