ServiceNow Community

Network Discovery – Automatically Incorporating New Subnets into Discovery Scope

Hi all,We’re currently implementing Network Discovery within ITOM and are trying to better understand how it handles newly discovered subnets in dynamic network environments.Use CaseOur environment frequently introduces new subnets, and we’re aiming ...

Question

Unable to add requested user manager approval in ask for approval condition

Iam trying to develop the flow designer by using the now Assist prompt,But there is one issue iam facing with the ask for approval condition,where iam unable to add the logics by today using the prompt, please suggest how to add the conditions inside...

Question

IntegrationHub ETL Nested Ojbects

Hello! I've been tasked with installing and configuring the Service Graph Connector for Google Console to maintain our ChromeOS devices with our CMDB. I got the baseline installation of the plugin to work and data is flowing. The end user requested t...

Question
Service Graph Connector

AI Search - available on premises?

I am looking into how to setup Virtual Agent to query a knowledge base and one possible solution could be to use AI Search. My company uses an on premise installation of ServiceNow.I believe requesting AI Search takes time as it involves the provisi...

Question

CSA Results Mail ID

Hi Team, I have cleared the CSA Exam on 27th of this month. I have cleared the exam. But I have registered the exam from official mail id and I am no longer associated with the company now. But the results were sent to my official id. How can I rece...

Question

Admins can use Now Assist for Creator skills

I see that admins are able to use some of the now assist for creator skills (flow recommendation, code generation & assist). As per documentation, users need now assist creator role to access the skills. Anyone faced this issue and how to fix it?

Question

Glide List validation issue in Before Insert Business Rule – value not fully populated

Hi Team,I’m working on a requirement in ServiceNow (GRC module) and facing an issue while validating a glide list field in a Business Rule. RequirementOn table: Authority Documentsn_compliance_authority_documentWe have:u_applicability_confirmation_...

Question

Resolved! Subflow updates cmdb_ci just for a half?

Hi there,I am using ServiceNow Zurich.I have a subflow that updates computers. However, it so happens that one of the three subflows does update the computer (visible in the history), but on the form itself, there appears to be no input in the releva...

Question
Flow Designer

How to update change request view - fields and Tabs in SOW

Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...

Question

Install Font Pack Work Around for Word Import special character

I need step by step guide to Install Font Pack Work Around for Word Import special character issue in Policy and compliance GRC Module.The below is reference KB Article linkhttp://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113201...

Question
Integrated Risk Management (IRM)

Attachment should be visible in incident form under manage attachment

Hi, There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.Our requirement is the attachment should be visible on ...

Question

Why Agentic AI is a bigger shift than automation in ServiceNow?

Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels different. With the latest platform direction, ServiceNow is moving beyond aut...

Article

Formatting within Journal fields using HTML & [code]

Most fields in ServiceNow store a single inputted text value. To view previous values one needs to go into the record's audit history. Journal fields are different, in that all previous values of this field are shown as distinct posts within the Acti...

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Technical & Support

How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

Question

Calling All HR Business Partners to Share Your Expertise with ServiceNow!

Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day? Whether you manage talent insights, navigate HR case management, support employee programs, or use ServiceNow HR products to get t...

Article