ServiceNow Community

CSA Delta exams

I passed my CSA exam on Monday and wondering how the delta exams work. I just got an email about Zurich delta exams from ServiceNow university and wondering if I will have to take the delta exams? Also when do I pay the maintenance fee to keep the ce...

Question

Resolved! Unified Security Exposure Management (USEM)

How can we get more information about Unified Security Exposure Management (USEM)? Recently when I went to upgrade our Vulnerability Response, Configuration Compliance, Container Vulnerability Response applications, I saw a note about version 30. - ...

Question

February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

Data load and transform via Catalog Item

Many a times there could be a requirement to load and transform data into target table via catalog Item when user submits request.. Example: End user submits an excel or csv file with some data which he/she wants to get loaded into target table. Appr...

blog
Scripting and Coding
User Interface (UI)

ServiceNow Tips: Update Parent Record Variables from MRVS Selections

IntroductionWhen building catalog items with Multi-Row Variable Sets (MRVS) in ServiceNow, you often need to propagate a selection/change inside a MRVS row to variables/fields on the parent Record. MRVS variable scripts run inside an iframe; to read ...

Article
Request Management
Service Catalog

How to process an email forwarded by user from another company's SNOW instance.

I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App. The notify my user about an issue they raised wi...

Question

February Speed Networking (APJ-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

Resolved! Defining Risk Levels in ServiceNow

I'm trying to finding this guide or image (pyramid). It shows the risk levels of ServiceNow for script include, business rules, ui policy, etc. It was in one of the on-demand courses. I wanted to find the documentation to keep in my knowledge base. O...

Question

Invicti - ServiceNow Application Vulnerable item source severity change by SecCommon System user

When AVIT is created from Invicti, the source severity was High. But then it shows user SecCommon System updated Risk Score and Risk Rating from High to Medium. When checked we could see changes in Vulnerability table sn_vul_app_vul_entry. It too sho...

Question
Application Vulnerability Response
Security Operations

Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

Question

Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

Question

UI Page - Show the records of a table as a drop down

Hi, I want to display a pop-up window from a UI Action using a UI Page to show a list of attachments related to the corresponding record in a drop-down. Using ui_reference, I can display them as a reference icon. Is there any UI Macro available to di...

Question

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

Micro-Certification Simulator Task 3 – Comment Not Detected Bug

Hi Team,I’m taking the “Welcome to ServiceNow (Xanadu)” Micro-Certification and got stuck on **Assessment Simulator Task 3: Create and Comment on a Record**.I followed all the steps correctly:- Created the incident with the given description and shor...

Question

Getting No dynamic inputs data was provided from the action error when i try to integrate

I'm trying to integrate the ServiceNow and Jira. Building a flow designer with jira update issue action. where i'm facing the attached error when i put a dynamic value in Issue Id,But i use a static value in the Issue id field there is no error.Can a...

Question