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IT discovery for air-gapped networks

For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network. Each location normally requires a local IT expert to not only gather the data but also have ...

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MIM - Microsoft + Azure integration in ServiceNow

I want to send a notification on MS Teams Channel for the Major incidnets getting created. For that I created a flow and added action to Post message using Teams. I got an OAuth token from Azure AD alon gwith below permissions: ✔ ChannelMessage.Send✔...

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If You are Afraid of Capturing User Data, Wait Until You Build AI Agents Without It.

There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data privacy regulations, such as the GDPR in Europe, ...

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Reusable tests in service now

I’m trying to build a reusable test in ServiceNow and running into limitations around dynamically setting catalog item variables.What I want to achieve -Create a reusable ATF test which willImpersonate a user (passed as input parameter)Open a catalog...

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Disable the agent ability to change the their status state in Advance Work Assignment (AWA)

Hello everyone,I have this requirement where I was to make it that the agent shouldn't have the ability to change their state:Currently, I have resorted to using a BR where if the agent interact with the UI, the user has the agent role and they are p...

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Create major incident directly in workspaces

Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...

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generate csv file

hi i'm trying to generate through flow designer as flow it working but it not generate through rtask var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){ v...

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maintain item list view issue

Hello I have an issue with Maintain item list view, I can`t search, can`t even right click to get the list options, can`t click on that hamburger menu ... seems like it is locked by certain ACL .. all was working fine but suddenly I got locked out o...

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Automatically update "Valid To" of previous article version when a new draft is created

How to update "Valid To" date of the previous published version automatically when a new draft is createdto make sure previous version does not go to pending retirement avoiding multiple published versions or accidental retirement of the latest versi...

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Sent emails in Activity Stream

A survey email is sent to the user after incident closure, but it doesn’t appear in the activity stream. Is this expected behavior because surveys are handled via the asmt_assessment_instance table? Any possible way to show it in activity stream?

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how to fix Transform map issue

Hi All,Can some one help me why "Operatonal" field value not successfully ppulating when I did transform map.Operational values populated based on Operation system, in Transform map Operational field successfully not updated.Operational Value : Windo...

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Certifications at Risk: Why Data Foundations Can’t Be Ignored

ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any core CIS credentials, this is something you should act on sooner rather ...

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users. I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that? Can someone...

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Resolved! Service catalog and workflows

Hello everyone,I’m looking to strengthen my hands-on skills in Service Catalogs and Workflows in ServiceNow. To do that effectively, I’d love to practice with real-life scenarios rather than just theoretical examples.If anyone can share practical use...

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Hide Section in the WorkSpace

Hey Community, I've issues with the different behavior in the workspace.Problem Statement: In the Workspace, I want to hide the section('Impact Section') whenever we create a new record. I've written the Client Script to hide the section, but it work...

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