ServiceNow Community

UI Page with a UI Reference field that searches multiple fields and shows specific columns

I need the search to work on the Name, Last Name, and Email fields. Currently, it only searches the Name field. The user should be able to find a record by any of these fields. Also, during the search, only two names are shown—how can I display speci...

Question

Unable to access Demo portal for partner, also not able to log ticket with support

HI, the Demo portal for partner is showing as Instance unavailable as shown in the screenshot. Pls help identify what is causing this, any update in progress?Unfortunately the partner account using which the support portal was being accessed is also...

Question

ServiceNow LDAP “Browse” equivalent via script: lookup by Distinguished Name and return sAMAccountNa

Hi all,In LDAP Server we can use Browse to enter a DN (example: uid=einstein,dc=example,dc=com) and see the attribute names/values. I need to use the same functionality from a script—specifically, a Background Script—to search a user by DN and return...

Question

Map all Business Application CI's dependencies

We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...

Question

Resolved! Highlight Value Configuration - Purpose of Label and Hide Label Fields

While configuring the Highlighted Value Condition , there are two fields called Hide Label checkbox and Label textarea. Could someone please help me with the purpose of those fields ?

Question

ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

Question

How to do pagination Outbound REST Api

Hi , I want to do pagination in outbound REST api given URL have no off set Limit , just get URL, Outbound REST Message pass token , authentication, api,user id and end point.in script inclued all the Rest message, How to do pagination where I 've to...

Question

Delta exam

Actually when we have to take the Delta exam for the achieved certifications if we want to increase the expiration date

Question

Best practices for handling unmatched fallback CIs (unclassed hardware & incomplete IP ...)

I’m working with a client that uses Rapid7 and Microsoft TVM with ServiceNow VR. A large percentage of discovered items remain unmatched, so VR creates many fallback CIs (Unclassed Hardware / Incomplete IP Identified Device).We need clarity on what h...

Question
Vulnerability Response

Platform analytics

Hello Community,Is there a way to create / generate a report or metrics to know how many users have actually opened/ utilised the platform analytics dashboard . Could it be possible to generate a pivot model , where for a certain platform analytics d...

Question
o

Qualys Integration Runs have inconsistent data

Hello.I have a question to VR Qualys experts. We have encountered an issue where the Qualys Integration "Qualys Host Detection Integration" Reports Different data for Both "New items or Updated Items" These are successful and complete scan runs. But ...

Question

🚀 2025年度 ServiceNow Academic Program 開催報告＆ 2026年度参加募集のお知らせ

―「IT未経験でも挑戦できる」学生のための実践型プログラム ― 「ITに興味はあるけれど、何から始めればいいか分からない」「文系でも社会に役立つアプリを作れるの？」「就職に役立つスキルを身につけたい」そんな学生の声に応えるために生まれたのが、ServiceNow Academic Program です。アイデアが形になる瞬間を、企業の現場で体験できます。 2025年度のプログラムは、多くの学生が実践を通じて成長し、企業インターンで自信をつける場となりました。この記事では、今年度の...

blog

Connection works with Postman but not with other 3rd party application after Patch implementation

I'm trying to integrate tables from sys_db_object to a 3rd party (Celonis), a week before I posted this, the configuration I made works well with the connection (all tables that are expected to be viewed are viewable within sys_db_object), upon the P...

Question

How to Disable the Problem Module in ServiceNow (Service Operations Workspace)

Hi Community,I’m working on Service Operations Workspace and need to disable the Problem module only on SOW so that users cannot access or see it.I’m looking for the best approach.Any guidance or steps would be greatly appreciated!Thanks in advance.

Question

show me the business rule script

Add new field Country code under Ticket type in DEV and client script fetching country code from "requested for" user or if "guest" from email address. Only if 2 characters after "." NET or COM shall not be shown.Country code field shall be possible ...

Question