ServiceNow Community

Defining the Architecture type on business applications

Hello everyone, I’m looking for guidance on how others are populating Architecture Type, Platform, and Platform Host (where applicable) for Business Applications - specifically which combinations are most realistic and commonly used. We have a genera...

Question
apm
Architecture type
Business Applications
CSDM
EA

CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hi , Im trying to register for my CSA exam through servicenow university , i have completed the payment and received the invoice as well . But the registration page is refreshing every second and in loop of continuous refreshing.Has anyone faced thi...

Question

Resolved! CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hello everyone,I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.After logging in and clicking to schedule the exam, the page shows “Proc...

Question

how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

Question

Now Assist for CSM - Case Summarization

Help agents quickly get up to speed with case context and history through intelligent summaries Case Summarization is a generative AI skill that produces a concise summary of a customer service case. It synthesizes key details such as the issue, st...

Article
Case Management
Customer Service Management
Now Assist for CSM

Resolved! Task 05: Configure Desired State Audit Rule (Content)/ CMDB Health Micro-Certification Simulator (Y

Can someone please help me to complete this task: CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 05: Configure Desired State Audit Rule (Content) (Content) SCENARIO:Cloud Dimensions is planning to upgrade one of their applicati...

Question

SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...

Question

Service Operations Workspace implementation is not a UI migration endeavor

Service Operations Workspace (SOW) can significantly modernize the agent experience: faster triage, cleaner navigation, and more context in fewer clicks. But implementations stumble because teams underestimate configuration dependencies, assume Class...

blog
Service Operations Workspace

Background Script - not all scopes available. How to add?

Hi there, when running a background script, not all of our scoped are available. Strange is, that they are there in DEV - but not in TEST or PROD Instance. I assume some cross scope records missing, but which one? Or is this scope depending and need...

Question

How to hide fields from the source table in the filter conditions.

The table structure is as follows:Source table: master tableTarget table: Extended_Table What I want to implement is control over which fields are displayed as filter conditions in the list of the extended "Extended_Table".While it seems possible to...

Question

Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

Question

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

Article
Workflow Data Fabric
Zero Copy Connectors

including Business application and mapped application table in Copilot

We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...

Question

Troubleshooting my first AI Voice Agent

While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

blog

Resolved! Predictive Intelligence's "Regression Framework" Deprecated with Washington -Will it ever come back?

Predictive Intelligence's "Regression Framework" has been deprecated with Washington.There's only possibility to edit existing ones, wanted to create new solutions. Will it come back? Or do we expect them to be forever deprecated? Appreciate any thou...

Question