ServiceNow Community

Enabling auditing of roles

What would you do if you want to track the role assignation in the platform i.e., which role was assigned/unassigned by whom and when or by which group? There is a table in the platform 'sys_audit_role' that tracks such operations. You can go to this...

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Technical & Support

Script Action: A Practical Example!

We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example . What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...

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When I click on Caller field from the Incident list, then open the User record in “Asset” view

When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.This behavior should apply only to the Incident table list view and not to any other tables.I created a view rule, but i...

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Cost Management (ITSM)

Custom Event Queues

ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...

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Insufficient Access for query range operation

Part of the query on x_1850561_alumni_g_mentorship_request has been ignored because of insufficient access for 'query_range' operation on x_1850561_alumni_g_mentorship_request.preferred_mentorI have created read acl with alumni role, for mentorship_r...

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Mid Server is changing in flow designer

Hi Team, When i am testing my flow with the initial mid server which i entered and when i check the flow execution it switching to another mid server.So it there is a action which has PowerShell setup there is where i am inserting the mid server for ...

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Interactive filter for 2 fields on the same table

HI:I am looking to have an interactive filter on the incident table Caller id field as well as Assigned to field but only one of them seems to work. Can you tell me what I'm doing wrong? but interactive filter is only filtering on the assigned to no...

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Disocvery

Hello Everyone, I have a requirement to add the max_run (Max run time ) of discovery schedules to 2 hours for which i have written an scheduled job and its not working...can someone please guide?(function() { var maxLimit = 7200; // 2 hours in sec...

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AI Capabilities in ServiceNow

Hi All, I’m exploring the AI capabilities available in ServiceNow and would like to understand them in detail. Could someone please share:A list of the current AI features/capabilities in ServiceNowThe official ServiceNow documentation links for each...

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Printers not getting discovered and difference b/w cmdb_ci_ip_address and discovery_range_item table

We have a Discovery Schedule that runs every Sunday with 79 IP ranges for printers. However my CMDB team shared a list of additional printer IP addresses which are missing in cmdb_ci_printer table. Later we figured it out those ranges are not part of...

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I have implemented a flow using code that works as expected in most cases

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How to insert fields using ACLs, Business Rules,

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How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Selected Catalog item variables are not properly visible in RITM's Variable Editor?

Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...

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