Build anywhere, run on ServiceNow: deploying from external IDEs

For developers with preferred IDE's and AI coding tools, ServiceNow's April Build Anywhere announcement offers maximum flexibility. Developers can build on ServiceNow using any front door. The ServiceNow SDK and agent skills now work across Claude Co...

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What happens to SLA when an incident is reopened after being resolved in ServiceNow?

Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...

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What is the purpose of Stop Condition in SLA and when should it be used in ServiceNow?

I have a question regarding the Stop Condition in SLA within ServiceNow and would like to understand its actual purpose and usage.As per my understanding, the stop condition defines when an SLA should end (for example, when an incident is resolved or...

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Blog : Collaborative Work Management (CWM) in ServiceNow - An Experience-Based View

Collaborative Work Management (CWM) in ServiceNow is often misunderstood as just another planning tool. In practice, it works best when it is not treated like a traditional project or agile framework.CWM is centered around Spaces, which act as collab...

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either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

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Agent Assist Search Context Modification in CSM Workspace

I am trying to modify the list of choices available in the Agent Assist dropdown within the CSM Configurable Workspace (see attached image).Currently, it shows options like "Resolved Cases, " Open Problems" and "Knowledge Articles".I need to:Remove s...

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Want to win a trip to K26? Lift Off to Knowledge Has Launched!

    Lift Off to Knowledge has launched    Ready to learn some new skills, level up your career, and maybe win a trip to Knowledge 2026 in the process?   ServiceNow University just launched Lift Off to Knowledge, a one-month learning challenge ...

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I want to adjust the content of the modal window that can be displayed from the information marker i

Clicking the information button in the catalog item's reference field displays a record form in the default view within a modal window.This record form doesn't appear to be a "form widget."I want to hide the displayed UI actions and related lists, bu...

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SLA Pause and Stop conditions

I have a requirement, where user requested to pause the sla on sc_task tickets when it is moved to closed complete state until 7 days from closed at time. After 7 days from closed at time it should complete the sla which is running. if in case user r...

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Recomendation on adding trusted domain

There is a requirement to add 5000+ trusted domains in the system, so that inbound emails can be processed. But I feel this should not be done due to risks like performance degradation, Security Vulnerabilities, spam emails etc. What else can be the ...

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How to report on downstream risks/controls for an entity?

Hi there,I have Classic Risk installed and have configured the upstream/downstream entity hierarchy for an organisation. Example of hierarchy is: Group -> Division -> System, where the assessment of risks/controls are completed at a System level.When...

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Creation of recurring incidents trends

How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?

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Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

Hello,Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

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AI Agent tool - knowledge articles retrieval inconsistency

I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...

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