ServiceNow Community

Title: How to remove duplicate rows in HR Service assignment report?

Hello everyone,I am currently building a report on the HR Service Assignment Group (database view) to identify which assignment group is managing each HR service.However, I am seeing what appear to be duplicate rows in the report. After reviewing the...

Question

How to add Workspace to Global seach in servicenow

Hi, Please help how to workspaces to the workspace global search context menu in servicenow.

Question

Hide Add To Cart Button from Recor Producer

Hi,How we can hide add to cart button from record producer?Thanks

Question

FSM package plugins and functionalities (Standard, Professional, Enterprise)

Hi everyone,Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?For example, which plugins should be installed for an FSM ...

Question

Oracle Fusion integeration with ServiceNow

Hello All, Has anyone integerated Oracle Fusion with ServiceNow using API or Webservices? If anyone has done it, can you please with what kind of approach or pre-requisites are needed for this?

Question

How to Make Service Portal Search Return Results Regardless of User Language?

Hi everyone,I need some help understanding how to configure the Service Portal search behavior.Right now, when users type a search term (for example "base de conocimiento"), the portal only returns results that match content in the same language the ...

Question

Resolved! Do we have fax feature in ServiceNow?

Using ServiceNow Mobile App, I want to 1. Take a photo of the document2. Attach it to any form in ServiceNow(Eg. Incident, Problem, Change form)3. Fax it to destination using SrviceNow mobile app.Which third party/integrations/web services can be u...

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Automated Test Framework
Best Practices
Instance Configuration

CIA fields access

Requirement - To assess asset riskCIA using Confidentiality, Integrity, and Availability (CIA). - Checked ServiceNow out-of-the-box functionality for CIA-related fields.- ⁠Identified CIA impact fields on the Business Process (cmdb_ci_business_process...

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The new ServiceNow’s Custom Table Guide and its impact on your licensing

The recent update to the ServiceNow Custom Table Guide, effective October 17, 2025, introduced significant changes that many in the community may not have noticed - at least that's true for me and my peers.Among the most impactful is the adjustment i...

Article

Working on Servicenow University Lab excerise Configure Formal indicator is getting failed.

Working on Service now University Lab Performance Analytics (PA) Fundamentals (Course) / Configure Formula Indicator (Content) exercise Configure Formal indicator is failing ,Observed that in the Access Control tab There is no Publish on Analytics H...

Question

Reports in Migration Center

Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.

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ServiceNow Scenario Based Questions Learning Series | ServiceNow Interview Questions

Hi Everyone, After a long break spent focusing on high-level implementations and interviewing hundreds of candidates, I’ve noticed a troubling trend: There is a massive gap between "knowing" ServiceNow and "implementing" it.I see developers—from Juni...

Question

Add subentities to Engagement

(function executeRule(current, previous /*null when async*/) { // Exit if no entity or engagement if (current.sn_grc_profile.nil() || current.sn_audit_engagement.nil()) { return; } var entityId = current.sn_grc_profile.to...

Question

Service Bridge - Remote Record Producers - Using RRP variables in your flows

One of the powerful outcomes of using Remote Record Producers (RRP) with Service Bridge, is that once a consumer submits an RRP, you will collect structured data that can be used to automate your workflows on your Provider instance. When configuring ...

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Service Bridge

How to prevent all Problem internal notes from updating related cases and incidents

Hi Everyone,Currently, we have an Internal Notes field on the Problem record.Whenever a comment is added to this field, it is automatically posted to all related records (Incidents / Cases) via a custom Business Rule.There is now a requirement not to...

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