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Lab test question

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Question

How to migrate CSDM data from lower environments to higher environments?

Hi all, We are enabling CSDM and capturing the changes in the lower environment and plan to do a phased release for different applications.We are trying to prepare a script to capture CSDM related data like Service instance, technology management ser...

Question

Reference qualifier not working on task

I created a reference qualifier for a catalog item list collector: Example: javascript&colon; new scriptinclude.getRecords(current.variables.requested_for) The logic is handled in script include. It works on the Employee Center portal, but once the r...

Question
Request Management

which variable type can i use for multi selection in recordproducer .

I have created an "Update Change" record producer that allows users to manage Configuration Items (CIs) on the Change Request form. Users should be able to:Fetch and view existing CIs already associated with the Change Request (from the Affected CI r...

Question

Don't ruin the go live

You’ve spent months designing, coding and testing your new ServiceNow application for your employer/client, and you’re approaching go live. You’ve got your licensing confirmed and approved, the Change approval has just come through and you Go live....

blog

Azure Cloud discovery, VM Instance identification failure?

Hi, We have Azure discovery setup correctly, accesses and everything in place. Not yet access for IP disco on servers but getting there as well. we have the same data already in our system, including OBJECT ID.I were stupid and tought that as IRE is ...

Question

Text not getting highlighted in search results

Hi everyone!As you can see in the image below, the search term isn't being highlighted in the results.How can I make this work?thanks!

Question

How to add a survey counter next to "My Surveys" menu item in Employee Center?

Hello everyone,I'm currently working on customizing the Employee Center portal and I would like to add a dynamic counter next to the "My Surveys" menu item, similar to the red badge shown on the Cart icon (see screenshot below).Thanks in advance for ...

Question

How to Change Date/Time picker in Service Portal to display the time field differently.

Hi,i have a requirement where we want to Change Date/Time picker in Service Portal to display the time field without having to select the clock icon same as dictionary field Date/time. Is there any way to change it?Portal Data/time picker:- dictionar...

Question

Remove HTML tags from bottom of HTML field

Is there a way to remove the html tags from the bottom of an HTML field?

Question

Flow Designer - choosing the right action?

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on. My look up application records is wor...

Question

CI Principal Class always return False

I need to fetch the CI Principal Class which is enabled for other tables/classes. i tried to use the below, in this it always return False for all classes. var classNameToCheck = 'cmdb_ci_lb_netscaler'; //cmdb_ci_lp_firewall cmdb_ci_computer var gr =...

Question

How to retrive the oauth token an by script

Hello everyone,I have created and configured my Oauth provider, and when I go in the OAuth 2.0 Credentials, I am able to retrieve my token.I wanted to retrieve this token by script in order to be able to perform some powershell action on my exchange ...

Question

Implications of Extending a Table in a Scoped Application

What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...

Question

How does the Import article button work on KB Self Service page

Hi Everyone, I want to know how the backend is working for Import articles button work like how it reads the word or pdf document we attach and where this script is written in ServiceNow. It will be great if someone can help if you have any idea on t...

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Service Desk