What next ?

[CR81]

Hi everyone! I am currently transitioning my career to HRIS, leveraging my previous experience with ServiceNow in HR roles.  I have recently completed the Welcome to ServiceNow and HRSD Fundamentals courses. My question is: as professionals,  what certifications, advanced training, or specific platform skills would you recommend prioritizing to stand out to employers or to get my foot in the door? What should my next steps or research positions be as a beginner in the field?

Any insights or advice would be greatly appreciated!

[Tanushree Maiti]

Hi @CR81 

Welcome to ServiceNow Community. As you are from HR background, , interested to join Servicenow

I will suggest you to  first complete "Welcome to ServiceNow " course ,so that you can navigate smoothly within the tool. CSA will give you Admin confidence.

As you have HR exp, I will recommend you to choose implementer of HRSD in Servicenow Provided Career Journey path. 

For it you have to complete "Human Resources Service Delivery (HRSD) Fundamentals" , and then prepare for CIS-HRSD certification.

Their are lots of course available for HR like

Hiring Experiences Implementation Bootcamp 

Employee Growth and Development Essentials (Washington DC) 

Talent Development Essentials 

Employee Growth and Development Implementation Bootcamp Accreditation 

You can check following link for Employee/employee center /HR related certification/accreditation courses :

Consolidated, Full & up-to-date ServiceNow Certification List (2026)

[CR81]

Thank you so much. I will look into this!

[Sandeep Rajput]

@CR81 Apart from the courses suggest by the Tanushree, try and get a good understanding of the platform. There are a plenty of OOTB master tables sys_user, cmn_department, core_company, cmn_location etc. Try and understand the relationships between these tables. This knowledge will come in handy during the actual implementations.

For HRSD, knowledge about any HRIS integration (SuccessFactors/Workday) will also make your profile shine as very few individuals can actually configure these integrations successfully. 

[yashkamde]

Hello @CR81 ,

Here's what I'd prioritize:

Talking about Certifications go for CSA first if you don't have it, then CIS-HR, these two together are the standard baseline that most HRSD roles expect. Everything else builds from there.

Also spin up a free Personal Developer Instance at developer.servicenow.com and build a basic onboarding Lifecycle Event end to end. That hands-on experience becomes real talking points.

Also suggest to complete this :

Human Resources Service Delivery (HRSD) Fundamentals 

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