ServiceNow Community

Register change of “Assigned to(assigned_to)” in the “Activities” field

Good morning, how are you?I would kindly like to ask about the possibility of registering changes to the Assigned to (assigned_to) field in the Activities field. I tried adding the field to the filter and also tried, through a dictionary override, to...

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Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

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Resolved! Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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Send notification with selected record list items from Ui Builder

Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...

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Unable to Mark Complete an activity on Playbook

Hey Folks! On my playbook activity, I have a Mark Complete button. When I click it, I see an error message at the top saying , "This activity does not support the Complete state" This is a custom activity, and the subflow that runs on it is also ...

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When catalog item is Requested ,How is impact and priority Auto populating

In a Service Catalog request, how are Impact, Urgency, and Priority determined for a Requested Item (RITM)?

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Enter Email address option on glide_list type field

Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...

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Creating Epics & Stories from Demand with more fields?

OOB it looks like Epics and Stories don't inherit much from the Demand (short description only as far as I can tell).I'd like to inherit a lot more, including assignment group, description, and some of the dates. The CreateEpic UI Action calls this...

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Unable to change login.do background gradient using Polaris system properties

Hello Community,I am trying to change the login.do page background in ServiceNow so that it shows a two-color gradient instead of a single background color.I am using Polaris login configuration via system properties (sys_properties).What I want to a...

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Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

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Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...

Article

CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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【Column】なぜ、私たちは「抽象」から入るのか〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜

本稿では、特定の製品や方法論の是非を論じるのではなく、エンタープライズ・アーキテクチャにおける設計思考の前提について考察する。「もっと具体的なイメージを示してほしい」「何を聞けば、どのようなアウトプットが得られるのかを教えてほしい」「SaaSなのだから、もはや設計は不要ではないか」エンタープライズ・アーキテクチャ（EA）を議論する場において、スピードと確実性を重視する立場から、こうした声が挙がることは少なくありません。いずれも一見もっともであり、現場感覚としても非常に理解で...

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Thought Leadership

How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Resolved! How to enable bulk data import option in Workspace list view

How to enable bulk data import option in Workspace list view

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