ServiceNow Community

How can I force a user to use a different SSO IDP for a portal if they are already authenticated ?

How can I force a user to use a different SSO IDP for a portal if they are already authenticated with another SSO IDP within the instance? We use 2 SSO IDP for our instance.Some users have the option of using both.However, for some of our portals or ...

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Customer Security and Trust (CST)

List Calculation in sow view

In the classic ServiceNow list view (UI16), we can use List Calculations (e.g., Sum, Avg) by right-clicking on a column, which displays the aggregated value at the bottom of the list.However, when working in Service Operations Workspace (SOW), I do n...

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Hide/Disable 'Post Comments' button in Agent Workspace

Hello, I got a requirement where I need to permanently hide/disable 'Post Comments' button present in Compose section of Agent Workspace. I am not getting from where this 'Post Comments' button is coming. The requirement to hide this 'Post Comment...

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Implement n-x versioning to track outdated software

Hi ServiceNow Community, I’m exploring ways to track how our installed software compare to the latest versions available from the vendor. Specifically, we want to:Identify when installed software are n versions behind (e.g., 3 versions behind the lat...

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SAM Pro

On-Demand Course progress stuck

Hi All, For last 3 days, the learning progress keep getting stuck even I had finish the training courses. Does anyone had came across this and share how to resolve it?The three courses I found having the same problem are:1. How Do AI Agents Learn and...

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Drop-down text visibility is not clear in EC portal

Hi Team, We have to change for employee center portal drop-down option colour or text colour to veiw clearly to the customers visibilty. Could you please guide me how to change only for EC portal?

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New to the Platform

Hi, I’m a new learner on ServiceNow and, as a recruiter with 8 years of experience, I’m looking to connect with professionals who have navigated a similar career path. I would greatly appreciate the guidance of a mentor to help me explore the next st...

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Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release

ServiceNow is kicking off something new with Developer Passport, a week-long series of live streams focused on developer features in each release. Replacing the old TechNow format, this approach gives more time to go deep on specific capabilities—and...

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Resolved! What table are the custom variables value stored

We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.

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Service Desk

User unable to add an absence on on-call schedule in SOW

Hi everyone I am working on an on-call schedule on SOW and to my understanding a user should be able to provide coverage or schedule an absence to his shift if he is not available? The user does have an ITIL license but he is not able to do this. If...

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How to modify the protal standard ticket CSM Portal , add custom field to show

Hi There, I would like to , Add the custom field , Customer account number (u_customer_account_number) , How can I add that? after account field in below porta.

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Performance Analytics Report on "Assets assigned to Inactive Users"

I want to create a report Report on "Assets assigned to Inactive Users" showing the percentage of maximum contributor location wise, but maximum percentage calculation should be based on total volume of assets in that specific location. So, if any lo...

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Block Non-ITIL access to UI page- Fails after login (New Tab Issue)

Dear ServiceNow Community,Non-ITIL/end users can access a specific UI page after logging in and opening it in a new tab, despite script includes checking roles on server/client sides. It works correctly during initial login but fails post-login.Curre...

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Cisco IOS XE - No Operating systems shown in SAM Pro

Is there a setting etc. that hides operating systems? A user wants to introduce monitoring usage of Cisco IOS XE and it occured to me that we do not see any operating system for WIN or Mac. Could there be a setting disabling OS's?

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Need help to configure likert scale survey

I'm not able to configure likert scale survey likke below How satisfied are you with the following? Very Poor Poor Average Good ExcellentResponse Time ○ ○ ○ ...

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