ServiceNow Community

Record Producer created before cloning is not visible on portal after clone

I had created a record producer before cloning but now after clone when we restored our update sets to the instance, it is available in the backend, able to see the form by clicking on try it. But it is not visible on 'sp' portal.Checked category, ca...

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How to Copy Pages or Page Variants from One Workspace to a Custom Workspace?

I want to create a custom workspace. Instead of creating page variants from scratch, I would like to copy pages (or page variants) from an existing workspace and use them in my custom workspace.I tried using the Clone option, but it only clones the ...

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Change Request API

Hey guys , i am trying to retrieve the impacted services info for the change request. I tried to pull data from task_ci and task_cmdb_ci_service but the results don't seem to be matching with what I see in the ui . Any suggestions pls?

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Approvers are not showing RITM, but it's taking next steps in workflow

Hi Community, For one of the catalog item, approvers are not showing in RITM. But in workflow its taking approvals are approved and going to next step in workflow. How to get the approvers in ritm ? Regards,Tulasi

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Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

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Resolved! Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

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UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

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How to add Platform Analytics Dashboard to Service Operations Workspace

If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...

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Resolved! Aged ticket

What conditions do we use for to create report Last 15 days and last 45 days aged ticket we don't have options for 15 and 45 days Can someone pls guide me ?

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Performance Analytics

Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

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Record Producer --> Incident

Hello Servicenow Family,Can someone please help me on this.Thank in advance!.When the user submit the below catalogue form,.. below is the code forpopulate when user categoryvar cat = g_form.getValue('category'); if (cat == A&T Card') { g_f...

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Restrict duplicate items in "add to cart" on service portal

Hi Team, Please help me in how to restrict adding same items multiple times in cart on service portal. I have added this below business rule with advanced condition but no working

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issue with snow reports - cannot edit own reports

Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help

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How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.

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Consolidating resource orders in SOMT

Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...

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