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Community activity

Change Overview in SOW blank

After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...

  • Question

Incident Models

Hello,Does ServiceNow not have Incident Models like how Change has under Change > Administration > Change Models? Is Incident Templates the only option available for pre-configured forms for Incidents?Thank you for the help.

  • Question

ACL

If there are two ACL's with same roles and conditions one ACL is allowing a user to edit a field and another one is denying access to same user to edit same field which works 

  • Question

Auto update the department and email ID.

Auto field update based on the caller ID. It was working fine before but i am not what went wrong it is not working now.Please someone help. Client Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isLoading || new...

  • Question

Project Workspace 'New' Button

I would like to change the operation of the out of box 'New' button on the Project Workspace to open a Record Producer form, instead of the Project new view.  I have located, copied and inactivated the 'New' declarative action on the pm_project table...

  • Question

Third Party Background Check

According to Docs - third party background check is being deprecated and not supported after Brazil.  The documentation states you can request the plug in - but then the question is will that plug in be supported.  So the question really is - can you...

  • Question
  • Enterprise Onboarding and Transitions

How to add watchlist members to the notification's recipients list

Hi Team, How to add watch list members as recipients for SLA notifications (task_sla)QuestionWe have an email notification built on the task_sla table (SLA 50% breach).Currently, the notification is sent to:Assigned to user (working), i.e, Task.Assig...

  • Question

Salesforce Spoke scheduled jobs failing, OAuth token fine

Dear Community - Is there someone that is successfully using the Salesforce Spoke and getting the SaaS Subscriptions and Consumption data downloaded.Mine broke a while back without me seeing that it failed, went thru at least one SN upgrade and possi...

  • Question

Behavior of 'Auto-close VI on Retired CI' within VR module

We enabled the 'Auto-close VI's on Retired CIs' option with the Vulnerability Response module. We then marked a CI as "retired". Both status and operational status fields for this CI were set to "retired". However, we are not seeing the existing ope...

  • Question
  • Vulnerability Response

ServiceNow CMDB vs. in-house CMDB

My org prefers the use of another CMDB to using ServiceNow and ServiceNow Discovery. What would be the best way for me to broach the topic of making the switch? Would it be worth it, if what we have is already "working?"

  • Question

Resolved! How to remove user from a subscription

Hi All, We have a number of users that are allocated subscriptions via license. They no longer require the fulfiller role but they still need access so they can raise tickets via the portal.When going to their user, remove from subscription is greyed...

  • Question
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