ServiceNow Community

Auto Populate user's email on catalog item field

I’m creating a Service Catalog item and I have a variable to capture the requester’s email. How can I automatically populate this variable with the logged-in user’s email when the form loads?

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How to wait for a flow based on the variable's value provide from the RITM

Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...

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Is it possible to make variables visible on SCTasks when coming from order guides only?

Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item. I tried making sure cascade variables was set to true and marking gl...

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Sentinel to ServiceNow work notes updates are not working

Hi Team, I am inbetween integration microsoft sentinel with Servicenow. All working good except the work note part. The worknotes of Sentinel is not getting updated in ServiceNow. Do i need to customize anything in Scheduled job script. However, serv...

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GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

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Populate Manager variable based on selection of User variable

I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...

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Azure DevOps Integration to Project Management.

We have a requirement in which our Azure DevOps is supposed to be linked to our Service Portfolio Management. We have been using Service Portfolio Management for quite some time while using Azure DevOps but those processes were running in parallel b...

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Custom UI action button in Knowledge Management

I have created the UI action button as close_rejected for Knowledge Mgmt. When the Knowledge Article comes to review for Knowledge Manager and he finds that KA is not good enough so he can reject the article and no one one can action on that. I have...

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Knowledge Base on Employee Center

I would like to show 1 Knowledge base to end user and accordingly set the Can Read to Any user via user criteria. Create the content Type and content configurations for Knowledge base. Still Knowledge is not visible to end user. only Categories are v...

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Confidential email notifications using scopped applications

Hi Everyone, We are building secured application with some emails notifications to users. when we send any email from ServiceNow to other system(any users email) it should be "confidential" Anyone has implemented such emails configurations? any ...

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Create a report on tickets that a user has assigned to various teams

A team "Service Desk" wants to be able to see how many incidents a particular user on their team has "reassigned" to another team. For example, a networking ticket comes in as an inbound email and defaults to the "Service Desk", then a member of the ...

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HR Unguided Simulator (Yokohama) - Configure an Employee Journey

argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...

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Add User to Group through Microsoft Entra Action is not working

Add User to Group through Microsoft Entra Action is not working as expectedUser is not member of that Azure AD group and after integration failed, user is added mauallyError: User is already added to the GroupWhat might be the issue and how to figure...

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This shows how CSDM is a tricky subject

There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...

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Resolved! Unknown error comes when adding user to microsoft entra group using Add user group action spoke

Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...

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