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Live On ServiceNow: Service Operations Workspace Academy Series

Are you ready to take your Service Operations Workspace (SOW) skills to the next level? The SOW Academy Series is designed to showcase best practices for configuring SOW features, helping you streamline implementation and drive adoption across your o...

Article

result value for a condition in a decision table has been showing as sysid

Hi All,We have a decision table which stores the condition as catalog item and result as a subflow.We have observed one of the subflow has been get deleted from the system and result in decision table related to that flow is showing the sys id and it...

Question

Process questions around Live Chat

Hello, We are going live with Live Chat for HRSD. There's no right or wrong answer to these but wanted to see what other customers are doing for this process. Thanks! Once an employee starts a chat, how long does an employee have to reply before the ...

Question

Can we attach email as attachment?

Hello,We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.New requirement: preserve the full, original alert by attaching it to the Incident:If the...

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On Demand Webinar - Put AI to Work for Insurance

Watch the webinar here - https://your.servicenow.com/itcwebinar Join this webinar to learn how insurers can unlock continuous innovation with ServiceNow's unique combination of AI + data + workflows, reduce costs with a unified platform, and accele...

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Adding Requested for and other fields to a Approval Record and Approval Form

Hi all, I'm currently a bit helpless about this topic I would have assumed is fairly simple. My first problem is related to the approval record. I just added two html lines, one to show the requested_for which perfectly works out and the second was f...

Question

Need help in finiding the link between 2 ESC portal widgets!!!!!!! Urgent

I'm trying to find a link between "Todos Requested Item Approval" widget and "HRM Todos Summary" so I can clone the first one, make changes and just attach it to the later. Need help.

Question

how to add 'ADD' button to the stories related list in servicenow workspace for a change request

Hi All,I have a related list 'stories' defined for a 'change request' in service operations workspace. I am looking to add a 'add' button to link the existing stories to a change request. To achieve this, I have taken the copy of OOB add list action ...

Question

Copy of attachment from variable to record

Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...

Question

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

Question

Add a Remove button for Attached Knowledge for RITMs.

Hi, Within the SOW under related records, we have attached Knowledge. Knowledge articles can be added from Agent assist button.For RITMs you do not have a remove button if you accidentally add the incorrect article. (see below for RITM screenshot) Ho...

Question

Retaining attachment files for order guide/catalog item

Hello experts! We have an order guide in our instance that is rather large, and on that order guide we have two template files that are used to make larger requests within the guide. Each of the requested items on the order guide have a link within a...

Question

help with plugin - Webhook - Configurations > Monitoring > Connections.

Hello,anyone knows what specific plugin required for Configurations > Monitoring > Connections?Thanks

Question

Resolved! Configure Important actions on a Workspace

Hi All, I have a requirement to add a new important action as seen in the screen shot provided. Any ideas on how configure this? I have tried everything in the UI builder and no luck.

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