ServiceNow Community

App Engine form not accessible to public/external users outside the network

Requirement: Create a form that will be accessible to public/external users outside the network. We built the form in App engine (AES) which allows unauthenticated users to access it without logging into ServiceNow. This form works great in our DEV a...

Question

Performance Analytics Weighted Survey Results with break down by user & group.

I created this for our organization and did not see any guides on how to do so. I thought I would write up a guide to hopefully help someone else. This will take survey results, add a weight to each question, then calculate the average with breakdown...

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Benchmarks

Invicti AVR integration compatibility with Invicti Platform On-Demand

Looking for information about the ServiceNow-provided Invicti AVR integration, specifically if it supports the new Invicti Platform On-Demand product that rolls their previous Invicti Enterprise offering into it.The API management within Invicti Plat...

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Update OOB MVRS in visitor management

Hello Experts,I wanted to include the multiple new variables for mvrs "Add an external visitor" in catalog item "Register a Guest" . Should i clone variable set or modify the OOB variable set to include new variables.Please suggest the best practice...

Question
Rome

Resolved! I got 1-2 bugs in Community marking Solution - please let me know whom should i inform.

I got one bug in Community - related to Marking any solution- please let me know whom should i inform about it. Any mail id or person. @Dr Atul G- LNG - your help is required here.

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Season 2 of The Update Set is HERE!

Season 2 After a short break, The Update Set is back and this time, it’s a double episode covering two months of news, tooling, and community highlights. There’s a lot packed into this one, but a few themes stand out: stronger community recognit...

blog

Fixing Schedule-Based Date Calculation Issue in ServiceNow

Overview In recent times, I came across a requirement to automatically populate a date field (custom field – RCA due date) on Problem records during creation.This article explains the issue encountered initially and the improved solution. Requirement...

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Problem Management

For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

Question

Mobile Voice Agents: Bring Natural Voice Conversations to the ServiceNow Mobile App

AI Voice Agents Are Now Live on the Now Platform—Including Mobile We’re excited to announce that AI Voice Agents are now live on the Now Platform, bringing natural, human‑like voice conversations to both customer and employee experiences. AI Voice Ag...

Article

Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figur...

Question

Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

Article

ServiceNow Agent App - Add to Watch List Function

Is there a way to add an action item or function to a record screen that allows the adding of users to the Watch List? Do I just make a sys_user reference field input or should it be done another way?

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Now Mobile
Zurich

How VTA scoring works in VRM/TPRM

Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...

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Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management
Vendor Risk Management

Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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