Catalog Builder – Estimated Delivery Time for Custom Flows

Hi All,I am working on creating templates using Catalog Builder, and I’m trying to provide users with the ability to define an Estimated Delivery Time for their catalog items. From my understanding, the delivery time is derived based on each stage in...

• Question
• Service Catalog

Backlog growth of Incidents in percentage

Hi, Trying to create an Spline report, which should show the average backlogs in percentage in performance analytics. I created one automated Indicator with the Indicator source filter as state is new or in-progress or on-hold. But From here I can't ...

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validate the task 3

Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!

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How to Prevent Downloading of Files to Personal/Unmanaged Devices

Good Afternoon Everyone, I work for an organization that is trying to implement a solution to prevent users from downloading ServiceNow files to their personal/unmanaged devices. Here is a scenario: UserA wants to acccess ServiceNow through their per...

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How can I prepare for ServiceNow ITSM role, What are the opportunities in this role?

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Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

• Article

How to show Full Name + User ID during @mention (only for sc_req_item)?

Question:I have a requirement where several users have the same full name, but different user IDs.When using @mention in the comments, it becomes difficult to distinguish which user is which.I want the @mention display format to be:Full Name (UserID)...

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Employee Works

Hello and good afternoon, Everyone. Would anyone have any information on when we can see some training (On Demand) for ServiceNow Employee Works within the ServiceNow University learning portal? Thank you!

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ServiceNow Agent App Run on PC

I have a client that wants to use ServiceNow FSM. However, they have a much different operating model. They do not have mobile devices nor mobile internet access while in the field. They have laptops and pickup their jobs in the office at the beginni...

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How deep ServiceNOW CMDB and AI Control Tower are interconnected

How deep ServiceNOW CMDB and AI Control Tower are interconnected to leverage out of box capability before we work on anything more to get more business context for AI inventory we have.

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Requirements for using ServiceNow AIControl Tower

What is the minimum criteria for a customer to use ServiceNow AICT for example if a customer is just using ServiceNOW ITSM Pro and nothing else.

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REGISTER NOW for the upcoming annual 2026 NYC SNUG at the SN Hudson Yards office

There are a lot of people out there trying to solve the same problems: scaling platforms, making sense of AI licensing, navigating governance, keeping up with SN product names, while still delivering value.  This your chance to step away from your me...

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Now Assist for ITSM Skill Question

We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk supp...

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Story [rm_story] table and the Team [eap_team] field Dictionary entry has an error out of the box

I want to limit the Team [eap_team] field on the Story [rm_story] table so that when a Story record is created from Strategic Planning Workspace the Team field is only populated with Enterprise Agile Teams from the team level (e.g., not the higher le...

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✅ Tips to Prepare for ServiceNow CIS‑VR (Vulnerability Response) Certification

If you're planning to attempt the ServiceNow CIS‑VR (Vulnerability Response) certification, the right preparation strategy makes all the difference. Based on my experience, a structured + smart revision approach works best. Here’s how you can efficie...

• Article
• certification
• Security Operations
• Vulnerability Response