ServiceNow Community

ServiceNow HRSD Inbound email Action Processing Issue

Hello Everyone,I’m working on an issue where multiple inbound emails are linked to different email ID, which further creates a ticket under a separate assignment group.The problem is that when an end user replies to an existing record, the reply is n...

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different Columns for Employee and Manager from Same Table

Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...

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Non-admin users stuck on "Pending" during Data Import Preview

Hi,I have a problem with data imports for non-admin users. When an Admin imports a file, it works perfectly. But when a Non-Admin user tries, the Preview screen shows a "Pending" state and the "Target Record" is empty.The user already has the import_...

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How to allow end users to upload a profile photo from Workspace to a table field?

Hi everyone,I have a custom table that contains a Profile Photo field.I need to give end users the ability to upload a profile picture from Workspace (e.g., Agent Workspace / configurable workspace).What is the recommended approach to:Allow file/imag...

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Architect

how to call/ show the custom widget on the workspace or on dashboard

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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I want to hide the time zone displayed after ${sys_created_on}

I am configuring the content displayed in notifications for mobile push messages. To show the record creation date, I set ${sys_created_on}, but the time zone appears after it. Additionally, for Date fields, even though I only set the date, the time ...

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メールが送信されません

いつもお世話になっております。昨日の21:00ごろからServiceNowインスタンスから送信されるはずのメールが送信されなくなりました。sys_emailテーブルにレコードは作成されるのですが、すべてのレコードでTypeがsend-readyになっていてsentになりません。send-readyのメールを送信させる方法を教えて下さい。よろしくお願いいたします。

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Workspace - Column personalization

Hi All, In workspace, I'm facing 2 issues:1. Column personalization is not working properly. whenever I add a column using column edit button, added column don't appear in the list immediately. It appears after refreshing the page or clicking refresh...

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Predicted Skipped Records

Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks

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I was trying to combine three tables and planning to build a database view

I was trying to combine three tables and planning to build a database view, please check below and confirm what I did wrong?When I click on trynow, getting below error. @Ankur Bawiskar

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Software Reclamation to remove User subscriptiot

Hi All, We are planning to implement Software Reclamation specifically to remove User subscription. Do we have documents to refer for plugins, roles, pre-requisites and all. Please assist. Regards,Saranya

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Why is the Catalog column empty in a RITM record even if I already set a Catalog in a catalog item

Hello devs,I configured the Catalog field on a catalog item and expected that when a request is submitted, the Catalog column (sc_catalog) on the corresponding Requested Item (sc_req_item) record would automatically populate based on that configurati...

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Hiding a particular group in assigment group filed in incident form

how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field

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Resolved! Can you change the orientation of a RAM's Heatmap?

This is more for esthetic purposes, but is it possible to modify the display of the Residual Heatmap built into a Risk Assessment Methodology (RAM) in such a way as to flip the y-axis so it runs in the opposite direction?For example:The RAM is config...

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