Impacted service field on Incident form
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15m ago
We have created the Technical Management Service, TSO, and Service Instance in CSDM. Servers are currently related to the Service Instance through a fix script rather than a Dynamic CI Group. Since the Impacted Service field is not populating, can we associate a Dynamic CI Group with the Service Instance and manage server relationships through the Dynamic CI Group instead of using a fix script? Would this be the preferred CSDM approach?
Is there any OOB business rule for the impacted service field to populate only dynamic CI group
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