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Impacted service field on Incident form

praswethas
Tera Contributor
We have created the Technical Management Service, TSO, and Service Instance in CSDM. Servers are currently related to the Service Instance through a fix script rather than a Dynamic CI Group. Since the Impacted Service field is not populating, can we associate a Dynamic CI Group with the Service Instance and manage server relationships through the Dynamic CI Group instead of using a fix script? Would this be the preferred CSDM approach?
Is there any OOB business rule for the impacted service field to populate only dynamic CI group
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