How to remove the Skip button from Questionnaire Activity in Playbooks?

How to remove the Skip button from Questionnaire Activity in Playbooks?

• Question

Issue related to Notification Push Message

Hi All,Facing some issue with Push Notification.I'm having my notification in Place, Push Message is Selected.Push Message Content present in Push Notification Message.Just wanted to know if anything missing ? 

• Question

code transfer

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);"> <tbody> <!-- Table Title --> <tr> <td colspan="2" style="background-color: rgb(126, 128, 126); color: white;...

• Question

Roadmap component in UI builder not rendering correctly

Hello! Does anyone know anything about the Roadmap component in UI Builder? I'm trying to get it to display my CIMs but it just doesn't want to work. The following code is what builds the JSON that forms the items for the roadmap (the client state pa...

• Question

Do the Following Untill action in Flow Designer is not working as Expected

Hi Everyone,I have defined a Do the following until action in a flow where it runs until catalog task state is false. Inside the loop there is Wait for condition loop, catalog task state is false (with Timeout enabled for 24 hrs).So even if the Until...

• Question

How can I make a particular CI as a principle CI?

Could you please guide me on how to make a specific CI the principal CI so that it appears in the CI field on ITSM forms? I understand this is not available out of the box, but I would like to explore using OOTB functionality along with customization...

• Question

Increased visibility for incidents created by VIP users in the Service Operations Workspace

Hi, I want to highlight some fields on the incident form in Service Operations Workspace like number, caller, short description, when the caller is VIP.  And, on insert and update of Incident Form. Can anyone guide on this? Whether we have to achieve...

• Question

'Edit' option on the 'Preview document' in HR case?

Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...

• Question

Used field is not set to true in kb_use table

Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...

• Question

getXMLwait alternative for Service Portal

Get XML wait For those of you that are not familiar with GlideAjax. getXMLWait() is a Synchronous GlideAjax call. Meaning your  script cannot continue without the GlideAjax response. This stops the session until the response is received. How to use g...

• Article
• Scripting and Coding
• Service Portal Development

Is it possible to add a section between two columns on the form?

• Question

Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams

Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...

• Question

Not Allow Special Characters in the attachment type variable in the Service Catalog

Hi Team,Can we restrict special characters (% $ @ ( )  &  <   >  ' ") in the attachment type variable?@Ankur Bawiskar 

• Question

E signature template mapping with the HR or document document

Hi Everyone, I just wanted to understand how e signature template is mapped to task.I can see we can give the task type as e signature an attach the e signature template but i the esignature templated we are not specifying any document template. How ...

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