ServiceNow Community

how configure the ESG entity

hi i am facing issue in entity type and entities i want name field as entity in my metric definition but by default it is taking email as entity field how to configure it

Question

How to know the configuration of Automatic populate of TO email address

Hi Community, When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?@Ankur Bawiskar...

Question

How to check if AI Agent Log

Hi Community,Instance: Yokohama.I have AI Agent created with 2 Script tools, 1 is to get details from table record to compare and other is to update comparison in same table record. both have input as 'number', This AI Agent set trigger on Record Cre...

Question

CI record is wrongly mapped in Vulnerable Item record

Hi Team, in the Vulnerable item record the configuration item is wrongly mapped which is IP switch class. But actually, it should be mapped with the CI (Server class) in the detection record against the same VITs.

Question

Managing Container Vulnerabilities Through ServiceNow modules - The KVA-SBOM-SAM way

Ever wondered how ServiceNow can give you end-to-end visibility into your Kubernetes environment — right from cluster discovery down to the software components packed inside your container images? And what if you could connect all of that to a downlo...

blog

Role Inhertience

So what we are trying to do is when ever we add a user to a group. It shows all roles assigned from that group as inherited as true.We are trying to see where exactly is the script which sets this inherited as true and we need to make that to false e...

Question

How to Add a Custom Link on RITM Form Without Cloning the Widget?

Hello,I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), wi...

Question

Regarding client script

I have created a client script and its working fine on catalog item.Like when the opportunity field is selected end customer, territory fields are populated.So when i am transferring the request to this catalog item, requester should manually fill th...

Question

Delegated developer access and source control

Hi all, Can anybody point me in the right direction for which role is needed for the delegated developer in ServiceNow Studio to get access to source control create branch, switch branch etc. As admin I can easily do the same:

Question

Export data

Hello Team, We want to export incident table data into excel but when we are exporting we are getting only 10k records but in our instance incident table contains 10800 records can anyone suggest us how to download the remaining records from 10001-10...

Question

Task 1 – ITSM: Automatically Assign analytics_admin Role Using Scheduled Job

REQUIREMENT : For every hour automatically assign analytics_admin role for users who don't have analytics_admin or analytics_viewer role. SOLUTION: Step 1 — Navigate to Scheduled JobsAll → System Definition → Scheduled JobsStep 2 — Create New JobCli...

Question
Incident Management

Resolved! Flow Designer - Wait for a duration

Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...

Question

Deleting Attachments in Vendor Portal of TPRM

I am working on a TPRM project. When a supplier uploads an attachment using the vendor portal, there is no option to delete that attachment. any suggestions? see attached

Question

Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

Question
Human Resources Service Delivery

Jelly Script Dynamically change the query in g:ui_reference

I have a UI page where two reference are present and i want one of the reference field query updated once the other one is selectedHTML Script:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2=...

Question