ServiceNow Community

Incorrect Percentage Calculation in Data Visualization (Time Series : Column)

Hi everyone, I’m facing an issue with a data visualization in ServiceNow. I’m using a Column Times Series chart to display true and false values by year. The count values appear correctly, but the percentages shown in the table below the chart are in...

Question
Percentage Calculation in Data Visualization

Resolved! Updating Topic Category for Topic Details

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...

Question

Best way to go through release notes on enhancement and new features?

Hi Experts, I’m looking for best practices or a structured process for reviewing ServiceNow release notes, especially around enhancements and new features—and how to effectively plan follow-up actions (e.g., evaluating impact, training, backlog groo...

Question

How to Populate checklist items in the Project task Checklist tab using template task template?

Hi All, I have requirement that need to populate checklist items on the project task form(checklist tab) using project task template and as admin we can able to add item in checklist and delete the item but others can only able to see , create and no...

Question

create a custom list based on either “All third parties” following options appears thrice.

Hi,In the Vendor management space, in My lists, then Add new list,when attempting to create a custom list based on either “All third parties” or “All Engagements” and selecting risk rating as a filter, following options appears 3 times: Very High, Hi...

Question

Technology Industry Special Interest Group & Optional Workshop at NVIDIA HQ

ServiceNow & NVIDIA are hosting Special Interest Group (SIG) for Technology leaders in the Bay Area to bring together customers and users to share best practices, use cases, ideas, and applications that can help digitally transform your environment. ...

Event
In Person
workshop

ARANDA Integration

Hello, is it possible to integrate Service Now Xanadu with Aranda ITSM to create incident tickets in the latter? I searched for the Service Now API for Aranda, but couldn't find it How should I integrate it correctly, from Service Now to Aranda or vi...

Question

Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...

Article

Reflecting Resource Capacity for Future Contractors

Ask:We’re seeking guidance on best practices for reflecting capacity for future contractors prior to their onboarding. Background:Historically, when our organization anticipates a large influx of contractors for a project—such as during the construct...

Question

Create custom type Planning Attributes in SPM

Hi everyone , I am working on some planning attributes in SPM module an need help that how we can enable OOB planning attribute "Expense Type" on the resource plan table (enabling the attribute on resource management). I dont see a way for it as we ...

Question

How to Obtain the Number of Computers Assigned Multiple Times to Users (Platform Analytics)

I’m working on a dashboard where I need to create a Single Score widget that shows the percentage of laptops that have been assigned multiple times.The formula is:% of Laptops Assigned Multiple Times =(Number of laptops where Assigned To has changed ...

Question

How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

Question

Assist consumption by AI Agent

Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...

Question

When to Use Client-Callable Flows/Subflows/Actions: Let's understand with an Example!

Hello Community, Have you used Client callable Flows, Subflows, or Actions and do you know how to set them up and when to use them? Can we replace GlideAjax with a client-callable Subflow or Action? Let's try to understand all of these with a setup ...

Article

Strategic Planning Workspace: Additional Fields in Roadmap Group By

Hi.I'm trying to add additional fields for the "Group By" in Strategic Planning Workspace. I've followed this doc: https://docs.servicenow.com/bundle/utah-it-business-management/page/product/alignment-planner-workspace/task/configure-source-table-pre...

Question