What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

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Add Comments to selected items in catering request

Hi all,  When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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Restrict triggering of email notification to when no contextual results found on the related HR case

Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...

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Live agent transfer and card customization in copilot

Hello Everyone,  I have a couple of questions related to using Now Virtual Agent within Copilot and would appreciate some guidance:Transferring chat to a live agentWhat is the recommended or supported approach to transfer an ongoing conversation to a...

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Help me with SAM PRO topics.

Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.

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How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)

Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...

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• Case Management
• CSM Configurable Workspace
• Customer Service Management
• Customer Service Portals

Not able to select agents group in dispatcher workspace

Hi Community,I am not able to select agents in dispatcher workspace though I have associated agents group and dispatcher group with suitable "type" field including with correct location for the group. So, what may be the issue, why am I not able to s...

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• Tokyo

Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

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How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR  in parallel columns. Does it possible in OOB if not how can I achieve it??    

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Unable to Log In to Partner Portal After Successful Registration

Hi Team,I recently registered on the ServiceNow Partner Portal to avail organization-specific discounts for certification vouchers. The registration process was completed successfully; however, when I attempt to log in, I’m encountering the following...

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Ticket visibility issue in Employee Center

Hello Team, We are facing issue in ticket visibility in the Employee CenterHere are 2 scenarios:1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.2...

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• Tokyo

I Cannot ceate a label on three Visual Task Board that I am owner of

Good Afternoon -I have three Visual Task Boards that I am owner of.  All three are Free Form Boards.  I previously could add labels and update them.  We have three non-production environments I am able to edit the boards in non-production environment...

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Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

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Please ignore

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