ServiceNow Community

Related Search Results Not Displaying in CSM Configurable Workspace Case Form

Hello Community, I am working on CSM Configurable Workspace with the Case form. In the standard platform view, when I type a keyword (e.g., “support”) in the Short Description field, the Related Search Results section automatically displays relevant ...

Question

How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

Question

Handling Overloaded Serial Numbers in Discovery and IRE

We’re in the early stages of an ITOM Visibility rollout and have run into a question about how Discovery and the Identification & Reconciliation Engine (IRE) handle overloaded serial numbers.In our environment, there are several Known Overloaded Seri...

Question

Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

Question

How to get List UI Action for Activity Stream into a workspace record list?

I noticed that within a list view, there's this nice activity stream button that shows you the activity of every record in your query. I was wondering if there is a way to get this on a workspace record list header. If what I'm reading online is righ...

Question

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

Resolved! Create Custom Zero Copy Connector

I cannot find any documentation on how to create a custom zero copy connector. For example, if want a zero copy table to get data from Amazon S3 (for which there are no primary or community connectors available as far as I can see). I am using S3 as ...

Question

how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

Question

Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

Question

Display content on widget and PDF

Hi,I have a widget with 5 nested table tags in HTML in which each has its separate ng-if conditions, dependent on If condition, the cascading data should be displayed. Now this data is displaying in Service Portal widget, there is a button functional...

Question

How do I add predefined ranges in date filters?

Hello Community! I have created a dashboard using a date-filter. But the predefined ranges do not match my need.I would like to have a predefined range that lets the user filter on "Before 6 months ago".Is it possible to add new predefined ranges?And...

Question

MyNow - You've been added to the waitlist!

Hi all, Not sure if this is the right forum for this question but could not find anything more suitable.Before MyNow was released, I was invited to test for few days, then provided the team my feedback and then, when it finally got released, what I g...

Question

Tracking of “assists” usage count, across multiple instances.

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...

Question

Resolved! Citrix Netscaler pattern

HiI am having lots of trouble getting the default Citrix Netscaler pattern to work. One of two things happens:- The pattern stops at "get vservers table" in the identification section. In debug mode the connection fails to the snmp device 8/10 times-...

Question
Service Mapping

Resolved! Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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