ServiceNow Community

Search for record (Magnifying glass) not showing on reference field in a sctask in the SOW

In the SOW, the "Search for records" magnifying glass icon is not showing for reference fields on catalog item tasks. They do show on the RITM, however. How do I correct this, or is this a defect? We are on the latest version of Yokohama and I built ...

Question

business rule not triggering state change for external address replies/coments

I have a business rule that seems to only work with internal people's replies. When it is an external user who replies to the case via email, it doesn't seem to trigger. Is anyone able to assist in helping me fix this or help me understand why it onl...

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Incident Management

Service operations workspace - Auto Refresh

Hello All, I want to automatically refresh the incident list in SOW every 5 minutes. How to do it?

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SNUGDK HOT TOPICS 2026

HOT TOPICS 2026 Vi planlægger spændende ServiceNow User Group events i 2026 – og vi vil gerne høre dine idéer. Hvilke topics synes du er mest interessante til kommende SNUGDK Events? Sådan giver du feedback:Skriv din kommentar direkte i artiklen el...

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11/20 Live Webinar: From low-code to vibe coding: The next chapter in enterprise app dev

Join our speakers, Ryan Fraser, VP, Design Studios and Intelligent Automation, ServiceNow and Andrew Vitollo, Principal Outbound Product Manager, App Engine, ServiceNow and discover how ServiceNow is transforming enterprise app development with vibe ...

Event

How to test Workflow on Change Request

Hello everyone,I’ve created a Record Producer to create a Change Request and have attached a workflow to the Change Request target table.Case 1:When the Record Producer creates a Change Request, how can I test and confirm whether the attached workflo...

Question

Unable to implement widgets on my SVDP portal

Hello,I have been requested to implement widgets that show scores and percentages on the SVDP portal and somehow i am encountering unusual behaviour.the page is visible for the roles both snc_external and vendor_contact and i tried to remove and add ...

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Integrated Risk Management (IRM)

Jumpstart Your ITOM Implementation with Quick Start Guides

Jumpstart Your ITOM Implementation with Quick Start Guides Keep business applications running 24x7 with accurate IT deployment visibility, predicting issues before outages, and controlling multi-cloud deployments. IT Operations Management (ITOM) he...

Article

From Ticketing to Transformation: Reframing ServiceNow’s Role

ServiceNow is no longer merely a system of record for tickets; it’s a strategic platform for cross‑enterprise service delivery. Executives who still position it as “ITSM software” miss the broader opportunity: standardizing journeys, automating workf...

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Resolved! How to add "Run SLA calculation" to a script

I'm modifying the end time on a lot of old tickets. This is a one time deal to fix an issue. The below script works for that but the SLA calculation is not updating. I found the Run SLA Calculation action that is doing it in the normal closing proc...

Question

Making Sidebar Conversations Private

We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...

Question

Leave of Absence HRSD

Does anyone use the Leave of Absence functionality within HRSD, specifically if you use a Third Party Administrator for your leave process? Do you integrate with your TPA to update ServiceNow?

Question

Not able to use reference type of field input in input screen mobile builder.

Hii,I am working on a Project where i have to configure Mobile agent app.In a scenario I had to made a input screen with some fields with the help of these fields I had to create a record.input screen is like:All fields are working fine but in all th...

Question

Where does CMR record creation originate from?

I need to make changes to parts of the CMR record creation but cannot find where the "CMR" record is being generated from. Is it in a Flow? if so, which one? Is it in a script include? Does anyone know? I need to be able to change the Assignment Grou...

Question

addEventListener not working in Service Portal

Hi everyone,I'm working with a catalog item and trying to perform a calculation whenever a user types into a single-line text box variable. Here's what I did: var s = g_form.getControl("variable_name"); s.addEventListener('keyup', functionName); fu...

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