ServiceNow Community

Suggested Actions for Now Assist Virtual Agent not working

I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...

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Virtual Agent

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Getting this Error while running ATF

Hi Recently we have upgraded our instance to zurich i am trying to open an incident form in ATF and i am getting the below errorI created user with itil role and with that user i am opening the incident form and setting the values, getting this err...

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I want to show case a Field Message on Agent case form when manual changes happen by agent

Hello Community, I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field. For Example: Job field is reference field. if i have updated manually . Field message shoul...

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How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user

Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...

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Planning to enable Task Intelligence for ITSM in it in Prod.

Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...

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Configure the CMDB Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...

Article

Mail Script CC not getting added (Requested for & Assigned to Manager)

Hi ,I am facing an issue with adding users to the CC field through a Mail Script in ServiceNow notifications.I need to dynamically add the following users in CC:Requested ForAssigned To → ManagerThe notification triggers successfully and the email is...

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Task Intelligence for ITSM in run background only mode in production

Hi All,If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?Any insights or ...

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What happens if I don't pass the Delta exam by the deadline?

What happens if I don't pass the Delta exam by the deadline? Give reference please

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Integration account is automatically failing after few hours

Hi all I am facing issue with my Integration account. It Start failing with error unauthorized failed after few hours automatically with same credentials while calling API through postman in UAT instance. I reseted password, exported the same account...

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FSM

Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...

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Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

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Now Assist panel Get help

Hi Team, In the Now Assist panel, under “Get help,” what type of responses does it provide? Does it only return incident‑related responses, or can I also see where and how it has been configured?

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PDI dev309802 stuck in Offline status with 502 Bad Gateway - No Wake-up option

My Personal Developer Instance (dev309802) is currently showing as Offline in the Developer Portal, and the Wake up instance option is missing from the Actions menu.When I try to access the URL directly, I receive a 502 Bad Gateway (snow_adc) errorIn...

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