ServiceNow Community

Delete operation against 'sn_install_base_sold_product' from scope 'rhino.global' has been refused

Im trying to delete a record in 'Sold Product' table using scripted REST API but im getting this error. The Scripted REST API is in Global Application. how can I override this?

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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How to resolve Form Sections duplication while moving update set to other instance

The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?

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Security Incident Response

Is there any way to create a contact and set password using script?

Hi,Is there any way to create a contact in 'customer_contact' table and set the login password using script?Please share the script if possible

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Error while try to delete custom table which extends cmdb Service table

Hi All,Could you please suggest on below issues.1. I am facing the below error when i tried to delete a custom table which extends cmdb Service(cmdb_ci_service) table.Actually table got deleted, but in the dictionary we have few columns corresponding...

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Incident

Hey guys , there is incident table in the list as logged in as a admin i can see 15000 recordds and when i log as other user , i can only see 10000 records . what could be the reason behind it. What could be the reason behind it .Thanks in advance Sr...

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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ServiceNow AI Control Tower is free with Now Assist

Hi, Can anyone confirm if ServiceNow AI Control Tower is free with Now Assist and what are it's capabilities and how we can utilize it for AI Governance.

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WSD Integration with Microsoft Outlook add-in

Hi Team, We have requirement to implement WSD to integrate with Microsoft Outlook Add-ins and we have the below query about the bidirectional flow. If reservation is deleted from WSD, it will be also deleted automatically from my Outlook Calendar ? I...

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Not able to access the WSD Search page in PDI

Hello Experts,I have installed all the required plugins with the demo data but still i am not able to access the WSD search page where i can make a reservation for the meeting room and Desk.Please help if have faced some similar issue while using WSD...

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Not receiving OTP mails to my mail for logging into servicenow university

Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...

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Cloud PC Discovery with ACC - Usage Data Error

We have had numerous issues with ACC getting usage data from our devices. We now have a further issue with our M365 Cloud PC's related the the Userassist folder in the registry. ServiceNow have advised its related to the ServiceNow User Account and R...

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Trigger a Custom Now Assist Skill via UI Action - Part 3

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is a post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that you can trigger with a UI Action. If you want to view the ...

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Allow Access for Visual Task Board

Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...

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