Using Web Crawler in ServiceNow External Content Connectors

In many ServiceNow implementations, organizations require search results to include relevant content from trusted external websites. This article explains how to configure the Web Crawler capability in External Content Connectors to index external da...

• Question

Enable New Users to Set Their Password via Email Link

Overview:When a new user account is created in ServiceNow, it is often necessary to allow the user to set their password securely for the first time.Instead of manually assigning passwords or asking administrators to reset them, we can automatically ...

• Question

HRSD Performance Analytics

Hi all,I’m working on HRSD Performance Analytics and wanted to understand what the recommended approach is for HR KPIs.For Incident Management, we have out-of-the-box PA indicators available. However, for HRSD, I came across the plugin “Performance A...

• Question

How can I stop FaaS Discovery?

Hi Folks,  We just rolled out ServiceNow Discovery to our clound environments (AWS and Azure), I noticed that by default, SN brings in FaaS as well and these are licensable. We do want to discover FaaS, is there a way to stop discovering them?

• Question

How can we hide a specific Subcategory option from the Subcategory choice list on the Incident form

We have a business requirement on the Incident form to hide one specific Subcategory option when the Category is set to Application. Both fields (Category and Subcategory) are standard choice fields on the Incident table.We cannot deactivate this Sub...

• Question

Employee Center Search Results Showing up in Service Portal Search Results

We currently the Employee Center set for HR use and we have the Service Portal set for IT use.  Currently when searching in both Virtual Assist and Regular searches via the Service Portal, catalog items that should be only restricted to the Employee ...

• Question

Need to display the description near to business application field for each and every application.

• Question

How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

• Question

Servicenow CSA and CAD certification exam

How can a student write ServiceNow  CSA and CAD exam freely .Can you please suggest some ways?Since, Exams are too expensive ,Small town students cannot afford to pay for it and get certified.Thank you so much .Please respond ASAP.

• Question

Servicenow and Crowdstrike integration error

While integration between Crowdstrike and servicenow we are recieving below error while running load all records from the devices data source. Please help if anyone has also faced the same issue during the integration. TypeError: Cannot read property...

• Question

How does the flow context relationship is working?

Hi Community,I am looking for a deep-dive technical explanation or official documentation regarding the lifecycle relationship between a Parent Flow and an Asynchronous Subflow.The Scenario:A Parent Flow calls a Subflow.The "Wait for completion" chec...

• Question

ServiceNow Studio not opening from PDI instance in Australia release

Dear TEam, Am trying to create a new application via System Applications > My company applications. When I create new the page is not opening    

• Question

Saved Bundle Problems?

The Save as Bundle feature can be a super helpful feature for users that spend a lot of time ordering the same items over and over. Think about admin users that have order the same laptop or access for new employees.  If you are not familiar with thi...

• Question

Report of all RITMs and their associated tasks

I have multiple open RITM's, where I need to fetch tha status of their associated child RItms status in a report, (i can't say the child ritm's will be only having 'task' they have 'change' as well and might be other tasks)

• Question

How can I move the help text below?

How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.

• Question