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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Employee Directory Profile Card

I first apologize because I am not a developer or coder in any way. But I'm looking for some assistance.  We use EC Pro for our organization's intranet, and we have our profile cards for the employee directory. There are hyperlinks in it that call ou...

  • Question

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

  • blog
  • Predictive Intelligence
  • Service Operations Workspace

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow?   In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

  • blog
  • Change Management
  • Incident Management
  • Problem Management
  • Reference Architecture

ITSM without CMDB

     If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or Security operations, CMDB is critical success ...

  • blog
  • Incident Management

SLA Engine - a developer's perspective of the logic

What is the SLA Engine? What is it made up off? Is it really an Engine? All these questions and more are answered from the perspective of a developer working and supporting the SLA Engine.   The SLA Engine is not actually a real SNC engine, although ...

  • blog
  • Service Level Management

Redirecting the Back to Catalog button

If your Back to Catalog button in the Service Catalog on Eureka seems to have a mind of its own — for example, like jumping back from the technical catalog to the service catalog home page — this may be because your back buttons are incorrectly sendi...

  • blog
  • Service Catalog

Getting Started with ITSM Success Dashboard (Tokyo Release)

Gain quick insight into the performance of IT Service Management, discover improvement opportunities, and take advantage of ServiceNow's prescriptive framework.    This article will help you get started with ‘Success Dashboard indicator’ application....

  • Article
  • Virtual Agent

Resolved! Report visualization incorrect

Hello everyone,For some reason, whenever I try to visualize a chart report, it only displays a white square and the chart itself does not appear (see the attached screenshot).  However, if I click on the report, it opens and displays normally. Has an...

  • Question

Unlock Agent Productivity with ITSM AI Agents (Agentic AI)

While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI.    Here's why this is such a important step forward:   ...

  • Article
  • Now Assist
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