ServiceNow Community

One GlideRecord, Many Updates: Mastering insertWithReferences() & updateWithReferences()

I’ve been working with ServiceNow for years, and every now and then I stumble on a gem that makes me wonder: “Why didn’t I use this sooner?” Today, I want to share two of my favorite GlideRecord methods that save time, reduce code, and make integrati...

Article

Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

Question

Help Shape the Future of Knowledge Management – Join Our Research Study

Hello Knowledge Management Community, We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. If you deal...

Question

Cancel UI action for Stories

I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?

Question

Resolved! Resource Card filter not working

I recently migrated to Resource Assignments from Resource Plans, and I'm having trouble creating Resource Card filters in the Resource Management Workspace. No matter what I select, I get all resource assignments instead of the limit I want. This h...

Question

https://developer.servicenow.com is down

It shows a blank page!!!

Question

'Generate resource capacity' job vs. 'Update Resource capacity' job

Hi, Does anyone know if the 'Generate resource capacity' job is also referred to as the 'Update Resource capacity' job? Are they two different jobs or are they one in the same?

Question

Unpacking Asynchronous Integration: Execution vs. Transaction in ServiceNow

When discussing integrations with ServiceNow, the concept of "asynchronous" frequently arises. A common misconception, however, is conflating asynchronous execution with asynchronous transaction processing. While both are crucial for robust integrati...

blog

SLA automatically restarts

Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...

Question

Restrict Members or Groups in CWM

Hi All,Can we restrict groups or members in CWM? I want to show only users or groups having sn_cwm.cwm_user role only Thanks!

Question

Now Assist Enhanced Chat - Not Returning Search Results?

I am having trouble with the enhance chat search. When I search for (example 'help with 401k') I get nothing back: I have config the AI search on the applications that points to the ESC portal: When I go to test the search profile it is able to searc...

Question

Using ServiceNow Sign outside of HRSD

Hello everyone! I have been doing extensive research about how to use Digital Signature/ServiceNow Sign outside of HRSD and could not find anything in the community. I wasn't sure if anyone else was looking for a similar solution, and I wanted to sha...

Question
Incident Management
Request Management

operation workspace new incident

I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.

Question

Survey HR Results table missing value in database view table

Hello team,We have encountered an issue where we have a report which is having a database view table where users are unable to see report columns such as "Actual Value," "Country," etc.However, they can view those values in normal tables but not in t...

Question

Looking for ITOM Solution Architect for a Remote part time job

I am looking for a ITOM Solution Architect for a Remote part time job. This is 16 to 20 hours per week, and 108 hours in total. We are only hiring Europe or Saudi base resources with at least 7 years of ServiceNow experience. You can send your resume...

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