What Project Insights Detects — Resource Management

Overview   This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when an insight is triggered, the default thresholds, and the value it provides to yo...

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• NowAssist NowAssistforspm Project Management project workspace SPM

Disable the agent ability to change the their status state in Advance Work Assignment (AWA)

Hello everyone,I have this requirement where I was to make it that the agent shouldn't have the ability to change their state:Currently, I have resorted to using a BR where if the agent interact with the UI, the user has the agent role and they are p...

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Split Permissions in Flow Designer

Hi everyone,I am working on a Flow Designer process where I need to perform some Active Directory actions, but I do not have access to the Microsoft AD v2 Spoke.Specifically, after an AD user is created, I need to:Locate the user in Active Directory ...

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How should an event be ignore/abort/cancel in an event queue?

Hello eveyrone,I have an email fired by an event. This event is added to the sysevent queue using "gs.eventQueueScheduled()" so when it is added it will be in "Ready" state and wait for a moment before being processed. I have the requirement where I ...

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Start Here: Agile 2.0 Deprecation and Collaborative Work Management

  Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...

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Migrating knowledge workflow to flow

Hi,I am planning to migrate knowledge workflows to flow designer as the latest release would not using workflows for knowledge.I need suggestion on how the process can be done smoothly. 1.  The Publish workflow & Retire workflow are mandatory field a...

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How to configure Start Microsoft Teams Chat in Service Operations Workspace

Hello Community,I am working on configuring Microsoft Teams collaboration in Service Operations Workspace (SOW) so users can:Start a Microsoft Teams chat from a task recordImport the Teams conversation back into the task recordUse the Collaborate pan...

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Live on ServiceNow : On Demand

Live on ServiceNow is an interactive event series to help you adopt, deploy, and accelerate success from your ServiceNow products. Join us for live events to learn what's new from ServiceNow, get the latest pro tips, and connect with the ServiceNow ...

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How to make fields editable on task level on sc task table

I have a requirement in service catalog that I have to populate two fields to only the fulfilment team at the task level and I have to hide the variables on the portal. And the unique qualifier I was using is the catalog item name and the task descri...

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Servicenow announcement

I have configured this announcement but this is not showing in the portal. But in pdi it worked. Are we missing anything  

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Activity due field is showing unknown

The activity due field is showing unknown for all the requests. How do I fixed this issue?

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how to trigger notification considering users properties and business calendar

Hi All.For SPM, I need to trigger notification based on:1. properties of users (department, location, state ...)2. state of time card vs time sheet3. business calendarFor example, a montly notification based on point 1. and 2. need to start every 24t...

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• Time Card Management

Not able to edit or modify Change - Standard - Proposal Out of the box flow

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新年度のImpact 活用：Objectives 設定 × Platform Health 立ち上げの最初の一歩！

こんにちは、ServiceNow カスタマーサクセスマネージャーの丸西です！ 新年度がスタートし、今期の目標設計や体制づくりに向き合われている方も多い時期ではないでしょうか。本記事では、新年度の立ち上がりで Impact の価値を最大化する最初の2ステップをご紹介します。   Step 1：Impact アプリ で今期の Objectives と Outcomes を設定する まず着手していただきたいのが、今期 Impact を通じて達成したいゴールの明文化と、進捗を定量的に追える状態の準備です...

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• Accelerators
• Platform Health
• ServiceNow Impact

create a new Major Incident from SOW through tab (+) / UI Action

Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...

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