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Continuous Authorization & Monitoring - Control Requirement

In CAM module, Authorization Package, I have created Hybrid Controls from Baseline Controls. And from Hybrid Control screen with 2 Control Requirements, when I select Take Attestation at Requirement level checkbox and click Attest button, I am not ge...

Question

Now Assist - Resolution Notes Generation

This skill is working as advertised but if a user clicks the Resolve Incident UI action on the Incident Record (not the Service Operations Workspace) there are no buttons to submit the notes. Service Operations Workspace Incident Form after clicki...

Question

Requested For variable and Opened By show alert if different

Good day,I have an ask for one catalog item where the Requested For variable (from a variable set) cannot be the same as the person submitting the request.What is the best way to accomplish this?Thank you in advance,Rachel

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Subscription and notification preferences Widget Customization

Hi, We have a requirement to modify (or Clone) this widget and remove the options for Knowledge Base Notifications The Article is checked outThe article is commentedKnowledge Article NotificationsThe Article is checked outThe article is commentedIs a...

Question

data types

When selecting a data type for a field that will be displayed on a form, which of the following statements is not correct?A. Use the String data type for a free-form text fieldB. Use the Phone Number data type to automate phone number data validation...

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Implement Data Retention Policies using ServiceNow System Data Management

The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...

Question

Upgrade Plan: "Did not find any skips or app lifecycle changes" error

We're attempting to use Upgrade Plans for an upgrade from Yokohama to Zurich, but keep getting an error when trying to build the plan.We cloned prod into a sub-prod (sandbox) instance.Upgraded it to Zurich.Set it as the Builder instance.Resolved seve...

Question

Reporting an Incident on Employee Center

Hello!We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really i...

Question

Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

Question

Service Bridge for bi-directional integration for SCTASKs

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs. SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...

Question

Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption

Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Join the ServiceNow Security Operations product team for a live, drop‑in forum dedicated to Unified Security Exposure Management (USEM) upgrade and migration. Bring ...

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Unified Security Exposure Management

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

Add character counter for HTML fied in Catalog item

I am trying to create a catalog items with some HTML fields with restriction of 300 characters minimum. Now I need to implement a character counter which tells users how many characters they have filled. could you please help me how to achieve this ...

Question

Resource Management Workspace - Changing Group Resource Assignment Short Description

We have a situation where we are attempting to make a modification to the parent resource assignment name/short description which we can but the change does not filter down to the child assignments -- has anyone experienced the same and have a work a...

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Resource Management

Resolved! Custom Planning Attributes in Resource Management Workspace

For Resource Assignments, I have added 4 custom planning attributes (Department, Employee Type, External Type, and Onshore/Offshore).I have the followed this link to have the attributes show up in Resource Management Workspace. https://www.serviceno...

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Service Portfolio Management