Regards change model

Hi Team,Regarding  change model, we want to change the change model view but when we are try it is showing only two models and all standard changes, I want to show all four models only.     

• Question
• Change Management

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

• Question

Servicenow VIP Flag Color in Red

VIP Flag changes color to Red OOTB on Incident form  How to achieve same in Service Operation Workspace.  

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Reference field need to populate based on Subject person and HR service in HR case creation page.

On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...

• Question

SLAs Templates in excel file

Any idea about what the format for SLAs Template we can used.

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I completed the CSA certification career journey, but I didn’t receive the voucher. Why?

• Question

First Level/ Contact Resolution when using Interaction

We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...

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How to set the Service Operations Workspace search as a default for the itil users

I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support

• Question

Your #BuildWithBuildAgent Guidebook is Here.

    Hey ServiceNow Community!   We can't wait to see what you create in our #BuildWithBuildAgent Challenge. Ready to jump in? Check out this blog for everything you need to know.   To help you kick off your build and share it with the Community,...

• blog

Dashboard updates post upgrade/ui experience update

Hello!We're upgrading from Xanadu to Zurich, but we have not transitioned to Platform Analytics yet. With this upgrade, on a dashboard, our users are getting a message to "Switch to the Next Experience UI". One of my users did this on their dashboard...

• Question
• Next Experience
• Platform Analytics
• Zurich

Automate recurring files import

We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...

• Question

MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

• Question

View recent cases shows more records than HR Agent can access

We have COE security policies setup to restrict access so that an agent can only see cases they are assigned or assigned to their group.   This is working correctly when using lists or direct links to the case record.   Where it is not working correc...

• Question

Is there a way or any update which improves the reservation recurrances?

we are desperate to be able to book meetings that have more frequencies, e.g. "the first" "monday" of every month, or bi-weekly /bi-monthly.... the recurrences are limited to same event weekly or monthly, this isn't practicale if real life. 

• Question