Date Input Field missing in Flow Designer

andrea_s71
Tera Contributor

We recently moved to Australia from Zurich, and I am puzzled by an issue in Workflow Studio. I am trying to build a flow that uses a look up record action to find records that are exactly 90 days old. I am trying to build this using 'relative' in condition builder. However, I am unable to enter the number anywhere, there is no input field for it. 

14-10-2026_09-09-35.png

It looks very different in Zurich where I was just able to enter the number in an input field. Is this a known issue? I have checked, and it happens on all Australia instances of my organization, but also on my Australia PDI.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@andrea_s71 

is this happening on all the flow or only this one?

Try to clear instance cache using cache.do and then logout and login again

Also try to repair the workflow studio plugin

If still the same issue then raise a case with ServiceNow

Screenshot 2026-10-14 150750.png

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@andrea_s71 

is this happening on all the flow or only this one?

Try to clear instance cache using cache.do and then logout and login again

Also try to repair the workflow studio plugin

If still the same issue then raise a case with ServiceNow

Screenshot 2026-10-14 150750.png

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

andrea_s71
Tera Contributor

I had to upgrade Workflow Studio to 29.2.2. Now I can input numbers in the days/months etc. field.