ServiceNow Community

Is OOB Available to Enable Genius Results + Now Assist Synthesized Responses in Record Produce?

Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...

Question

Disable NowAssist / Virtual Agent AI Training on Specific Data

Hello Community,We have a requirement related to AI data governance for NowAssist and Virtual Agent.We need to ensure that privileged data is not used to train:NowAssistVirtual AgentAny other AI/GenAI capabilities within ServiceNowThis is required to...

Question

Jira request body custom action error

I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...

Question

how to redirect user to a different page and close it automatically using a server side script

how to redirect user to a different page and close it automatically using a server side script inside a UI Action:how can i adjust this script so that it wil redirect to the new window but it will be closed automatically if (result.status === 'succes...

Question

Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

Question

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...

Question

Resolved! Multiple Choice Field in a Form

Hello, I'm a beginner and I'm looking for some help because I'm really stuck trying to solve a problem.I need a field on a form to perform multiple selection. Basically something that functions like the Choice field type but with the possibility of c...

Question

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow instance. We often send emails to external vendors directly from Servicenow and many of th...

Question

Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

Question

Service Graph Connector for Meraki – Creating Duplicate Records in Meraki Devices table

Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...

Question

Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

Question

Workspace SOW change field color according value

How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...

Question

ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management

ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management ServiceNow ITSM is often the first capability organizations implement on the platform. Yet many ITSM implementations struggle over time, not because S...

Article

Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

Question

How do I use SQL to query ServiceNow?

Is there a place I can write SQL in ServiceNow to query the tables? You would think there would at least be a command line interface to my MySQL backend right?

Question