Newbie to Service Now :)

Hello everyone. Just a newbie starting on his Service Now journey  Hope everyone is doing well! 

• Question

Advanced Work Assignment for Service Requests in ITSM

I observe that it is available for PSDS module - https://www.servicenow.com/docs/bundle/xanadu-government-industry/page/product/public-sector/concept/psds-configuring-awa.html Is there something equivalent for ITSM module - to automatically assign se...

• Question

How to write prompts in Prompt editor?

I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...

• Question

Flow issue in a domain separated instance

On the global domain:Decision table: RWG – responsible workAction: GetAssignmentTeamsForCI – calls a script include with a CI to get the assignment group from the decision table aboveSubflow: GetAssignmentTeamsForCI – calls the action above to make a...

• Question

LLM topic Visibility Restrictions

Hi,I created two LLM topics and published them. After publishing, the topics appeared in the chatbot. Then I created two users and assigned them the snc_internal role. I want each user to see only one specific topic. So, I created two groups and two ...

• Question

WorkSpace QR Code Scanned child display value how to post to parent

• Question

How to change the Edit Members display for Change Request?

Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request.  This is confirmed by the number field on Task being the display for the Change Request table.  We recently put in an override for the S...

• Question

list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

• Question

Knowledge view count is not showing correctly for re-published and expired articles

Hello Team, Knowledge articles view count is not working properly for re-published and expired knowledge articles. If any idea, please any idea. I don't have custom business rules. Thanks,Sriram

• Question

About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

• Question

What is human resource and how can HR software help manage it effectively?

Human Resource (HR) involves managing people within an organisation — from recruitment and training to performance and payroll.I’d like to understand how it can help automate and streamline these processes, and what key benefits it offers for effecti...

• Question

SLA sending emails at odd intervals

We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this?   

• Question

Redirect some users always to Servic Operations Workspace for consult Incidents and requirements

We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...

• Question

Help in fix script as need to fetch values in the field

required help @Vasantharajan N @Ankur Bawiskar @RaghavSh  As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...

• Question

How can I become a Certified ServiceNow Trainer?

I have been a Senior ServiceNow Trainer / L&D Consultant / OCM Lead for over 10 years. After getting laid off this Spring I have a possible opportunity, but one of the job requirements is: Proven experience as an authorized ServiceNow Trainer, approv...

• Question