What roles does the course Associate System Administrator prepare you for?

• Question

CSDM CI Lifecycle Management: LifeCycleUtil and Internal State Restoration

ServiceNow’s Common Service Data Model (CSDM) introduces a standardized way to manage the lifecycle of Configuration Items (CIs) and Assets. Instead of relying on legacy fields like Install Status and Operational Status, CSDM defines a two-tier lifec...

• Question

Which Of the following are not included in an Update Set

Which Of the following are not included in an Update Set by default?A. HomepagesB. DataC. Published WorkflowsD. Business RulesE, schedulesF, Database changesG. Related ListsH. Report Definitionsl. scheduled jobJ. Client Scripts K. Views

• Question

Multiple Templates

Good morning,I have created in SN a Digital Product Release Template (for simplicity let's call it "Template A").--- NEEDI need to create many another templates (for simplicity let's call them "Template B, C, D, E, F").Each of these templates will ha...

• Question

Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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Difference in Activity Stream behavior between Classic UI and Workspace

Hi Everyone,We are facing an inconsistency in Activity Stream behavior between Classic UI and Workspace for the Case table.When a case is initially created, certain fields (example: state/number-type field) are empty/null.In the Classic UI activity s...

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While Applying template on CR form , it shows the banner messages multiple times.

    While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...

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Is it possible to create rules that control the minimum discounted price by combining Offers?

I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...

• Question

Issue with redirection on case

Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) {    var workNoteTy...

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Support for multi site quoting

Hi, Is multi site quoting supported currently? The requirement is to  allow sales agents to add multiple products with quantities per site within the Quote.Please help. Thanks,Sneha

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My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

 On 30th January’26,  I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

• Question

Demo data for SD-WAN Product Catalog in Sales and Order Management?

We are looking to build SD-WAN Product model in Order Management where Product Offering, Product Specifications, Resource Specifications would be built. Is there any OOTB demo data of SD-WAN or other Product catalog provided by ServiceNow? Any demo v...

• Question

"Group by" option in the list component of the workspace does not work as expected

 I've created a workspace page.There are two tabs: a dashboard tab and a list tab.Clicking a report in the report tab displays the records in the list component in the list tab.At this time, the report's title, filter, and group by are passed as para...

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How to install SOM module in PDI

Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj

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