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autocomplete for list collector not working for all records in a custom table

version yokohama patch 10 catalog item variable is a list collector pointed to a custom table.reference qualifier is pulling in the choice options though not ordered alphabetically as desired.autocomplete search will work for some records, notably t...

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Register Today for the 2026 Grand Rapids SNUG!

Hello SNUG Members! We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW, Grand Rapids, MI.    We continue to refine the agenda as we get closer to the event date and would like to spotl...

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Service Mapping query

Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...

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Service Mapping

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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How can I build a Collaborative Work Management bord from non task tables

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration gu...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Next Experience, Navigation, and Access

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the validation fails. The aim of this tas...

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Unable to Validate Task

Activity performing is as follows1.Changing Admin to Impersonate User2.Menu-Pin3.Favorite-KnowledgeFollowed all step properly,cleared cache multiple times.Also logged out instances multiple time but still it doesnot work,any trick here

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Skill List is not visible on ESC portal however able to add from backenf(like sys_user table)

Skill List is not visible on ESC portal however able to add from backend(like sys_user table related list) for more info refer screenshot.

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Incident Priority Raised Notification

Anyone here knows how to trigger this notification? is there an OOTB that triggers this notification? Based on what I read here I think there's none and have to create one.

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how does survey work on Requests?

Since Request Items do not have assignment groups or are not assigned to individuals per best practices, how will the survey know which group resolved the ticket?I have a case where the Service Desk wants to report on individual team members’ perform...

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Where should I import my virtual servers to have good relations with my physical servers ?

Hi everyone, I need to add the servers of one of my company's entities. I have added them to my assets, class servers.So I have my Asset and my CI. Respectively in alm_hardware and cmdb_ci_server.I checked the "Is virtual" box for virtual servers.I n...

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How to call a "Client Action" from a "Client Script" (sys_declarative_action_assignment)?

Hi everyone,Is there a recommended way to call/trigger a sys_declarative_action_assignment of type Client Action from a sys_declarative_action_assignment of type Client Script?Context:I created a Client Script that is mapped to a button in a Playbook...

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What is the user and Table name for user table?

A user is a record that corresponds to aset of permissions (roles) and groups, and of course, to a real person. Table name of Users "SYS_USER"

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Dynamic choices in multiple choice variable type

Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...

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