How do I add a filter condition in a report of dashboard for the end user

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Live on ServiceNow: SPM Resource Management Workspace - Resource Management Roadmap & Office Hours

  Join us for a four-part series on SPM’s new Resource Management Workspace. These sessions will provide participants with in-depth knowledge of how to implement and obtain real-world outcomes from RMW. Gain a foundational understanding of RMW terms...

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• Strategic Portfolio Management
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Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

• Question

CSM portal View

Hi ,  I want to restrict a catalog item in CSM to be visible for one customer only. Other customers should not see it, but internal users and admins can see it. Created a user criteria with the name and company inside directly under 'Available for' i...

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Duplicate rows in Database view

Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...

• Question

Attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.

Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment.  ...

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Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Can We Embed A Image/Logo To Excel Exports ?

I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible? 

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Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance?   Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

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What is best practice for stale CI relationships?

I'm in the process of cleaning up our CMDB which hasn't been managed for many years.  One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships.  I've since established retirement policie...

• Question

Getting score with earliest due date

Hello Team,  Below is my sample dataset. I need to create an indicator 'past_due_days', which points to earliest due date. So from the data below, I need to get 25. I have tried few options like creating an indicator with aggregate as minimum and fie...

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Speed vs. Resilience? You Don’t Have to Choose with ServiceNow + JFrog

    Releasing software quickly shouldn’t mean compromising on security, compliance, or resilience. That’s why ServiceNow and JFrog are deepening their integration to help organizations deliver innovation faster and with confidence. Announced at JFro...

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• Change Management
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Boost Your ServiceNow Scripts with addExtraField

I want to shine a spotlight on addExtraField(), a lesser-known GlideRecord method in ServiceNow that’s a total game-changer for anyone dot-walking fields. If you’re writing scripts that dig into reference fields—like caller_id.company.name on the inc...

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• Scripting and Coding