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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Andy H1 Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found Read More Posted by Mouad2 Roles and responsibilities: Business Owner, IT Application Owner and Owned by fields Hi fellow ServiceNow e... Read More Posted by Stewe Lundin Can I some how export my favorites... Can I some how export my favorites and their settings(icons, custom names and color... Read More Posted by Geet Rana Discovery not able to discover cisco-ucs device. Dear All, We have a requirement of configuring discove... Read More Posted by Nik Amy AWS discovery is not discovering any VM's Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned ... Read More Community Highlights prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Fresh Eyes, Faster Adoption: Lessons from Career Pivoters Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Employee Experience Academy - Personalized Canvas and Widget Builder Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Strategy to Results - ServiceNow SPM End-to-End Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy - Hybrid Automation Hosted by ServiceNow 4 Aug, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Building Platform Analytics using Dynamic Guidance Hosted by ServiceNow 5 Aug, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How to add 'Add link in worknote' as default in SOW.

Hello,Is there any way to make Add link in work note the default action in Service Operations Workspace (SOW), replacing Attach and add link in comment, so that it is displayed directly instead of requiring users to click the three-dot (⋮) menu? 

  • Question

SOW form view mandatory field and internal notes query

1. The required field should be made red asterisks, can we make them red colored? Please refer attached.2. Internal Notes section is yellow in color in ITIL view as per screenshot attached.Can we make them same colored style in SOW view. Thanks!Pleas...

  • Question

Add Custom Attribute Mapping in Jamf SG Connector

We are using the OOB Jamf SG connector to synchronize computer records from Jamf into ServiceNow.We have a requirement to ingest additional attributes that are not mapped by default. For example:general.remote_management.managedsecurity.firewall_enab...

  • Question

Emails doesnt show in Activity log for custom application

I am trying to add emails to activity log. I added the roles, set up the activity log fields but it doesnt show. even as an admin I cannot see. Is there anything else that needs to be done for custom apps? even though i added the fields filter only s...

  • Question

RAAS Report Servicenow WORKDAY

Hello Team,I have a WD Connection setup in the system and it works as expected like pulling data and all.Now the customers have added a RAAS report in their Workday.I tried to Raas report access detail.sn_workday_hr_spke_raas_report_access_details Th...

  • Question

Computer Asset state set to 'In Use' when discovered during build

Hi folks, I'm looking for ideas/suggestions on this issue.  When our desktop teams put new computers on the bench to install the base build they are discovered and automatically set to 'In use'/'Installed' in the Asset module/CMDB.  In most cases the...

  • Question

How can we call genius result from flow designer.

We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...

  • Question

Resolved! Now Support and stats.do Out of Sync

Hello all! This is likely minor, but I just noticed something odd in our test instance.  I was submitting an automated request on the Now Support site and noticed that our test instance showed it was on Australia EA1.  We have Australia on our dev in...

  • Question

Sample Quick Reference Guide (QRG)

Hi, I am planning to prepare a Quick Reference Guide (QRG) for the Change Manager to learn Service Mapping implemented recently. Kindly share if any sample QRGs available or outline how a best QRG can be prepared for Service Mapping Usage RegardsMoin

  • Question

Resolved! Employee center [SOLVED]

Hi everyone, I need your help with something that seems basic but I haven't been able to resolve.I have an Employee Center set up with a service catalog, and while structuring it, I noticed that the word "Topics" keeps appearing as I navigate between...

  • Question
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