ServiceNow Community

Question : CLONE the ESC or Customize the OOTB?

Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...

Question

[Service Catalog] Custom (Widget) Variable click in ATF

Good day! I just want to ask if there's a possibility to click/trigger a Custom (Widget) Variable using ATF?I tried the Click Component (Custom UI) step, but unable to retrieve the component. Thanks!

Question

Access and Reporting on Generative AI Logs (sys_generative_ai_log)

Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

Question

Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

Question

I want to hide UI Action related link on form

I want to hide 'Create Task Action' link from the 'u_deal_desk_tasks' custom form, but i am not able to do that,I have added following conditions in UI Action Condition - current.getTableName() != 'deal_desk_task' ,!(current.getTableName() == 'u_deal...

Question

How to show RITM number in the response body ?

Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...

Question

Resolved! How to show article name ,when i copy the URL of specific knowledge article from browser

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the art...

Question

Form screen does not recognize field value changes in client script as record updates.

Form screen does not recognize field value changes in client script as record updates.I defined a ClientScript to change the items on the incident screen in accordancewith changes to other items.(onchange script)Unfortunately, the screen does not see...

Question

Getting started with Customer Self-service

Overview Self-service enables customers to find answers, resolve issues and launch service requests with automated workflows without direct assistance from an agent or employee. This includes access to Virtual Agents, and AI (Now Assist for CSM), f...

Article

Customer Portals

Overview Customer portals provide fast, consistent service experiences across channels, with easy setup and configurable branding. Portals also enable customers to ask questions using AI with Now Assist in Virtual Agent, AI Search, and Virtual Agen...

Article

Configurable Portal Widgets

Overview: Configurable Portal Widgets (CPW) are a library of widgets available for Customer Service Management and CRM portals that enable business analysts to configurable widgets for a faster time to market with a low code/no code solution. Thes...

Article

Customer Self-service - using Now Assist for CSM

Explore Now Assist AI capabilities: Now Assist for CSM - Customer Self-service Related links: Now Assist in Virtual Agent in Self-service Portal Now Assist in Case Form

Article

Configurable Portal Widgets: Portal Browse Taxonomy Widget

Below you can see Portal Browse Taxonomy widget. In this example, it's displayed on the Business Portal. This widget is out of the box for the Business Portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets....

Article

Configurable Portal Widgets: Portal Taxonomy Topic Widget

Below you can see Portal Taxonomy Topics widget. In this example, it's displayed on the Business Portal. This widget is out of the box for the Business Portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets....

Article