What strategies have your organization adopted to train your user community?

• Question

All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

• Question

Catalog Item Reference Variable to Custom Table

Hello, I created a custom table for holding variable data and gave snc_internal read access to the table.  I set variable1 field to display is true.   On the catalog item is a reference variable to the table I have no qualifier on it.  When I imperso...

• Question

flow designer - getting task info from previous task in flow, and using it in approval action

I've got a scenario where i'm generating a catalog task in a flow. I need to take whomever is the assigned to or user that closes the task, and make them the approver on a subsequent approval action. its giving me the following error: class com.snc.p...

• Question

Using meta tags in Knowledge Base articles to improve SEO and reduce incidents

Here at ServiceNow and for many of our customers, we rely on detailed, useful, customer-focused content in the Knowledge Base to address customer issues or concerns. Each month we analyze feedback, comments, and customer data to determine the issues ...

• blog

Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

• Question

I cannot find Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default)

Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance.   Version - Zurich

• Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

• blog

Building agent work schedules and providing data via integration

Introduction Within FSM, work schedules for agents are one of the key foundational data that support scheduling. Work schedules define, within certain periods, the exact times agents are available - or unavailable to work. They can contain sub-schedu...

• Article

Improving efficiency with assignment assistance

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...

• Article

What Function/Script Sets the Approver for a Policy Exception Extension

Hello!I've recently been asked to review how the approval is being generated for Policy Exception Extensions (and potentially change it). I know that it goes to the person in the "assigned_to" field on the Policy Exception, but what I can't find is w...

• Question
• Policy and Compliance Management

How to auto-attach file from another system as a url parameter?

Hello everyone!I've a relatively complex coding question that I'm hoping someone might have some insight on. We're setting up an integration between ServiceNow and Epic Hyperspace using the SN Store application "EMR Help".  We've gotten the auto-logi...

• Question

Live on ServiceNow: CSDM Data Quality and AI Agent Performance

  AI Agents are new products in the ServiceNow ecosystem, and we will be presenting on how to combine CSDM alignment with strong data foundations for the successful deployment of AI Agents. Attendees will leave with a better understanding of data re...

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• NOW Platform
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• Webinar

Automating return of company owned assets in offboarding?

Hi all, first post here so bare with me We're looking for a cleaner way to handle asset retrieval when employees are offboarded. At the moment, our HR cases kick off some IT tasks (AD disable, laptop recovery, etc etc), but the actual process of gett...

• Question