Getting error Unsupported screen in NowMobile

PrernaSingh
Tera Contributor

3 weeks ago

Getting error Unsupported screen in NowMobile

 

I want to create a input screen in NowMobile App so that we can enable AI Lens for the same. Create a new input screen as well and added in under Quick link section.

But when trying to open the form, it is giving error 'Unsupported screen'.

PrernaSingh_0-1767174744693.png

 

PrernaSingh_1-1767174784953.png

 

Any guidance will really help.

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Matthew_13
Mega Sage

3 weeks ago - last edited 3 weeks ago

You’re actually hitting a platform limitation here, not a configuration mistake.

In Now Mobile, you can’t open just any screen that you build. Custom Input Screens like the one you created in UI Builder arent supported in the mobile app, even if you add them under Quick Links. When Now Mobile tries to open it, it checks whether the screen type is mobile-compatible and if it isnt you get the “Unsupported screen” error.

This also affects AI Lens. AI Lens only works on mobile-supported record forms Incident, Case, Task, or a custom table that behaves like a record form. It won’t work on a standalone input screen.

What usually works instead:

  • Use a record-based form (out-of-box or custom table)

  • Configure its Now Mobile form view

  • Enable AI Lens on the fields you want

  • Point your Quick Link to “Create new record” for that table

So in short:
You’re not missing a setting. Custom input screens aren’t supported in Now Mobile and AI Lens only works on record forms. To make this work you’ll need to use a form-based approach rather than a custom input screen.

 

@PrernaSingh - Please mark as Accepted Solution and Thumbs Up if you find Helpful!!

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