ServiceNow Community

Designing DNS Record Documentation and Relationships in ServiceNow CMDB

ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...

Question

Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to focus on strategic work. By adopting Agentic AI, org...

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Few CI's should go to custom class(u_other_server)

Hi Team, I have few CI's starts with the name 'EX' and those are getting inserted in the linux server but should go to custom class(u_other_server).I have written a Asynch BR, its working as expected, however the duplicates are getting created.For EX...

Question

Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...

Question

What is the reason you cannot add a close incident to a problem record in ServiceNow OOB

What is the reason you cannot add a close incident to a problem record in ServiceNow OOB. This is a common point of confusion in ServiceNow and in ITIL practices more generally. Let’s unpack this carefully: The Situation You’ve got: A Problem re...

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How to merge Business Application Access and Software Request

Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...

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Change color of the info message on esc portal servicenow

Hi, I have a requirement to change background color of the info message and I'm calling it from onload client script. Thanks in Advance!!Harika

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Where to go from here

Hi Everyone,I’ve been completing my ServiceNow System Administrator training and really enjoying it so far! But now that I’m nearing the end, I’m wondering — what’s next?How do I turn this training into real-world experience or a job opportunity?Are ...

Question

Calling a script include from workspace client script

Hi all,I have a story requirement to modify the "Close Complete" UI action on the wm_order table. The button works the way it's intended in the native UI, but not the workspace. I can't seem to call SMTask() from the workspace client script. Can some...

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Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

Question

Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

Question

Data at the Core—Integrations, Federations, and Workflow Data Fabric

Low‑code succeeds when data is where you need it, when you need it. ServiceNow’s Workflow Data Fabric concept connects data across the platform and external sources to power cross‑system flows, while IntegrationHub standardizes connectivity. For anal...

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Fix Script for Knowledge Articles

Greetings,I have business request to help clean up knowledge articles where a new version was published but the old version was not retired. The ask is to identify and retire the older versions. After doing some research, I'm thinking of taking the a...

Question

Guided Self Service in Employee Center

Academy Session Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...

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