ServiceNow Community

Resolved! Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

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ACL
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How to get request payload to create the HR service when the user submits the form?

Hi Community, If i am raising case from portal then , from where I can get request payload ? In short - Where to get the request payload to create the HR service when the user submits the form? Please guide.

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HIDE UI Action in Project Workspace.

Hi All,I’ve created a UI Action called “Move to Planning” on the pm_project table. However, I need this action to be hidden specifically when viewing the Planning tab in Project Workspace. I’ve tried implementing this through a client script but have...

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UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace

Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...

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How to hide Price Quantity and Total from My Task Page

Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?

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CMDB reconciliation rules priority

Hello. I have a question regarding some weird behavior I noticed with reconciliation rules. This was noticed in a production environment but using easy examples from my PDI.Lets say I have two discovery sources - ServiceNow and Alitris. In my recon r...

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Alert for Version upgrade in RITM table

Hello All, 1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selec...

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AI / Agentic AI capabilities in On-Prem ServiceNow

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...

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Hide/show UI Action that have Client checkbox check

Hi everyone,I'm trying to hide or show a UI Action based on the value of the current record, but since it has the Client checkbox checked, I tried calling a Script Include from the condition, but it doesn’t run. I found some methods using DOM manipul...

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Managing Duplicate Asset Records with Model Category and IntegrationHub ETL

Hello ServiceNow Community, I’m working with an out-of-the-box model category setup where the CI class is cmdb_ci_handheld_computing and the asset class is a custom table u_xyz_abc . We import CI and asset data from Microsoft Intune via the Servic...

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After updating the indexed search, how soon it will take effect?

After updating the indexed search, how soon it will take effect? Thanks.

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After updating a search profile, how soon it will take effect?

After updating an AI search profile (e.g. add a condition), how soon it will take effect?

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Indoor Mapping for Mobile Agent

Hello,I am currently working with Mobile Agent for WSD Case Management.My client wants a launcher tab for the map view of the building, and then select the floors dynamically. Does anyone know if it is possible to enable it OOO for Mobile Agent?Thank...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Model_ID Population in Switch Discovery

In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID

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