Can Application module link open record in popup modal?

Hi Everyone,I am on Zurich and I have two questions regarding Application module links in Application Navigator:Is it possible to set module link type t existing record and to open this record in popup/modal (similar to preview modal but with option ...

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• UI Framework Next Experience
• User Experience and Design

Need Help: Highlighted Values on Workspace Home Page (Task Table)

Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...

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CMDB Multi-customer Best Practice

I’m looking for guidance on CMDB data segregation and standardization.We currently have multiple customers’ data stored within a single CMDB, spanning 91 CI classes. I’m trying to determine the most effective way to segregate the data while maintaini...

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How to group VTB cards by swim lane in a report?

Hi Not sure if this is the right forum, but couldn't find one about reporting. I want to create a list report that groups visual task board cards, by swim lane. I tried to a list report using the vtb_card table as the data source, but when I try to g...

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Request to Reschedule Course Exams to April and May 2026

     Hello,My name is Nicolas. I have three courses with exams scheduled for March 2026, but I am unable to complete all of them at this time. I would like to ask if it’s possible to move the CAD course and the other courses to April and May 2026.Unf...

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What roles does the course Associate System Administrator prepare you for?

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Article publish workflow best practise

Hi, Out of the box, the Approval Publish workflow routes knowledge articles to the Knowledge Base Owner or Knowledge Managers for approval. Alternatively, an Ownership Group can be used.However, I’m trying to design a slightly different setup. I want...

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Description Field empty when Email Is sent create incident record

Hi,When an email is sent, an incident record is created, but the description field is empty in the incident record, while the body of the email is not empty. 

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Event-Based Cloud Discovery in ServiceNow: Real Time AWS Infrastructure Visibility

ArticleThe problem with scheduled cloud discovery is obvious once you think about it: you're always behind. You run discovery on a schedule—daily, maybe weekly—and your CMDB is accurate... until something changes.EC2 instances spin up and tear down. ...

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Can we Populate life cycle stage and life cycle state fields on manual endpoints

Hi Can we Populate life cycle stage and life cycle status field on manual endpoint? if yes can you provide the how many ways and how those will be configured with the proof of screenshots , then i can easily understand. i am able to see the lifecycle...

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CSA TEST

 I am registered and about to schedule my test. I was curious what you guys used that you found helped prepared you best for this test.

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Request for Reissue of Lost Voucher (Valid Until 15 July 2026)

Dear Sir/Madam,I hope you are doing well.I am writing to inform you that I received a voucher in June 2025, which is valid until 15 July 2026. Unfortunately, I am currently unable to locate the voucher and may have misplaced it.I kindly request you t...

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