Lookup and Verify (Verification Card)

Anyone encountered the same problem? I was trying to add more than 9 fields in the Display fields for the Verification Card of Lookup & Verify feature, but it seems there is technical limitation.

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What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

Hi I want to know what’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

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Indexing Fields in Servicenow

Hi Everyone,We are planning to Index the following fields.1. Custom Corelation ID field on Security Incident [sn_si_incident] Table.2.Employment Number field on HR Profile Table3.Code field on Cost Center Table4.Custom field on a Group table5.Custom ...

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Why isn't my custom component appearing in UI Builder?

Hello community hope you doing well.  I just finished working on sample component using the snc ui framework everything went well from installation to deploying.Note : Am using PDI  And here's my now-ui.jsonAs you can see, the component is well deplo...

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Retrieve Image from db_image record

Hi Everyone, I have a use case to retrieve the Image content of db_image table record. We usually have a image field in db_image record where our uploaded image is stored. Using the below script I tried retrieving the same image but the response is e...

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how to hide "Show one/all journal field" button on the Activity Stream in servicenow

how to hide "Show one/all journal field" button on the Activity Stream in servicenow  

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Highlighted values

Why do the highlighted values show on native UI but not on workspace.  

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When a knowledge article is displayed (from the incident form), the CI field is not present in SOW

Hello, when we are selecting the knowledge article for a Particular incident in the SOW we are not able to see the CI field, how can we fix this?

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CAS-PA - Performance Analytics exam tips

Hi. Anyone here has done the Certified Application Specialist - Performance Analytics exam? I have experience in building Dashboards, data collector jobs, indicators, breakdowns, widgets and using the Analytics Hub. Also done the PA Basics course and...

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On-Call Calendar was not displayed after yokohama upgrade for rota_admins

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How to Remove Topic Picker Card for Virtual Agent in Microsoft Teams Channel

Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...

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Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

• Question

Service Offering linking

Hi all! I have populated Service Offering and linked it to a parent Service.Assignment Type is set to All Instances. I can search for Service Offering itself and find it in my Incidents/Requests but when choising parent Service I don't get back any S...

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Adding EPICs to a Product

Team,  Can EPICs be added to a pre-defined Product when the stories exist?  

• Question

Setting Actual Start and End Date

I know there are a lot of posts about the Actual Start and End Date on a project task but I'm not sure how to get things working the way I need. What I would like is when a project task is moved to Work in Progress the actual start date is set to the...

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