ServiceNow Community

Using the SGC for Akamai API Security to integrate Akamai App & API Protector

We don't have Akamai API Security, but I'm hoping that the Akamai SGC can be used to pull CI information from App & API Protector. Has anyone done this? The set-up documentation doesn't align - the API Selection List doesn't have APIs, Sources or Sys...

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Updating CMDB CI Class Hierarchy

We have an older installation of ServiceNow. I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure. Has anyone else had to do an update / reset with the structure ...

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Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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Security belts

Do we still have security belt programs in learning path on portal?Thanks

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Can we create a user-friendly card/tile-based selection UI using Record Producer

Hi Community,We have a requirement to make our leave request experience more user-friendly in our custom ServiceNow portal. Instead of presenting users with a regular form and a standard list/drop-down of leave types, we would like to provide a more ...

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Lists and Filters task

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?If I ...

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Application Navigator/All Menu Configuration

What is the best practice for configuring the Application Navigator (All Menu) for users?We have come across varying answers from restricting by role to disabling or even deleting applications and modules. We would like some clarification about what ...

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script include filter not working on company table

Hello team,I am trying to filter out the company in company table which are used in "Business Application" table .I have created script include which is in different scope than global scope and accessible from is "This application scope only" Script...

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Quick Message issue in ServiceNow

Hi Team, We have one issue with user where they wanted access for Quick messages in Servicenow. As per docs we provided "email_client_quick_message_author" role to user. The issue is when user is trying to create new quick message the body field is r...

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SOW Search Filters not selectable

When doing a search in the SOW, the "Source" under the filters is no longer able to be selected. When trying to select it, it will flash once, and when trying to select it again, it only displays the loading circle but the Source has not been applied...

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F5 Big IP are in a wrog class

Hi.After a Discovery i reviewed imports and my F5 Big is under class server I undertood that Discovery don't create o modify class structure or Hierachy. So why my F5 Big IP is under Server ? I believe that is not because the SSH has preference above...

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Data Acquisitions

What will happen if column is missing on staging table

Hi Everyone,We had a column on the staging table called Response SLA Source (u_response_sla_source). The column name existed in the system, but its label was missing. Because of this, the field was not visible in the list view, form view, or even in ...

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Automated Test Framework with Service Operations Workspace

Hi ServiceNow community, I am reaching out to see if anyone has had experiences in building ATFs for Service Operations workspace at all. In the process of building and seeing issues in locating simple UI actions, i.e More options on the incident rec...

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F5 Big IP in a wrong Class after ITOM Discovery

Hi.After a Discovery i reviewed imports and my F5 Big is under class server I undertood that Discovery don't create o modify class structure or Hierachy. So why my F5 Big IP is under Server ? I believe that is not because the SSH has preference above...

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Architect

Workspace Task Page Configuration Changes Not Reflecting Due to sn_grc_workspace_wq_cache_data Cache

Hi Community,I am facing an issue with a ServiceNow Workspace configuration and would appreciate any guidance from those who have encountered something similar.Scenario: I updated the Task Page Configuration for a workspace, including:Modifying tab c...

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