ServiceNow Community

Service Operations workspace : From where the template applied info message configured

Hi all In Service operations workspace , when we apply template to any incident via the side bar navigation there is a info message coming stating that "<template name> Template applied" as shown in the attached screenshot. I wanted to know from wher...

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Flow designer to wait for condition and send email at same time

Hi Team, the below image is the requirement 1. If "wait for the condition" is met, it creates a catalog task and closes the RITM.2. It shouldn't wait for 10 days and shouldn't send the 2nd or 3rd email.3. If the wait for condition is not met, then it...

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Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

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reject onboarding supplier S-2-P workspace

The button generates an error. I attempt to resolve it, but something prevents the completion of the process.

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Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

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ServiceNow Catalog Item Variables Not Visible to Certain Roles

I created a catalog item that should be available for the roles employee and itil. The item appears in the service catalog for both roles. When a user with the employee role opens the item the form is completely blank and none of the variables are vi...

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Adding hint / tooltip to the work_notes field in Workspaces

Hi All, We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces. While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes"...

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Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

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Use Flow Designer to calculate duration between two times?

I've been asked to find a way to: 1. Record the time an assignment group first changes on an incident2. Calculate the difference between that time and the time the incident was created To do this, I tried the following: 1. Added field u_first_assignm...

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Choice Values Missing for Custom Application Field After Installation

Hi Community,I’m working on a custom scoped application, and I’ve encountered an issue related to choice values on a String field. Scenario:I have a custom String field called AC Status on the task table.The field is created within the scope of my c...

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Possibility to Merging Multiple Demands into a Single Demand

In Strategic Portfolio Management, can we merge multiple demands into one single demand? For example, if we have 10 demands, is it possible to bring them all together into one, along with their tasks, cost plans, resources, and other related data ?, ...

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Demand Management

make read-only value of a specific key in the Name-Value Pair type field

I have a Field of type Name-Value pairs where users(manually)/Through BR - can enter multiple Kay-Value inputs, I want to make only the Value of a Specific key(for example, "hosts") read-only, without making the entire field read-only. How can this b...

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Resolved! Change Implement - Flow Designer Flow is throwing error

I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...

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Guidance on Exploring AI Features in Developer Instance

Hello ServiceNow Community,I am currently working on learning and exploring ServiceNow, and I’m very interested in trying out the AI features such as Now Assist, AI Search, and other AI capabilities that ServiceNow offers.Since I am using a ServiceNo...

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Agent App - Category field configuration in Incident Form

Hi,In the agent mobile app incident form, I want the Category field also to be displayed. So I created a new filed called Category and made it as a choice variable using the choice values of the field Category from the Incident table. I'm attaching t...

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